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Top Student
shelma
Posts: 7
Member Since: ‎04-14-2014
Message 1 of 6 (134 Views)

Photosmart 5514 won't print black

I have cleaned the printheads at least a zillion times.  After that has failed me, I looked up on youtube and I have even taken out the black cartridge and cleaned the printhead with a damp, warm paper towel.  The cartridge isn't the issue, as it's new.  Can anyone please help me?!?!  The color prints excellent. 

HP Support Agent
MissTeriLynn
Posts: 3,719
Member Since: ‎09-03-2013
Message 2 of 6 (109 Views)

Re: Photosmart 5514 won't print black

Hi shelma,

 

Welcome to the HP forums!

 

I see you have a Photosmart 5514 that doesn't seem to be printing the black ink any longer. I'm sorry to hear this, but I will definitely do my best to help out.

 

I will recommend that you start with following this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document, followed by this Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems document if the problem persists.

 

Let me know how this goes for you!!

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster :smileyhappy:
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


**MissTeriLynn**
I work on behalf of HP
Top Student
shelma
Posts: 7
Member Since: ‎04-14-2014
Message 3 of 6 (105 Views)

Re: Photosmart 5514 won't print black

Thanks for those options, but I have already done those as well.  So, now what?

HP Support Agent
MissTeriLynn
Posts: 3,719
Member Since: ‎09-03-2013
Message 4 of 6 (101 Views)

Re: Photosmart 5514 won't print black

Hi shelma,

 

As the printer doesn't have a removable printhead our options are a bit limited. I will suggest that you call HP Tech Support and see what options they can offer you from here.

 

Hope this helps!

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster :smileyhappy:
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


**MissTeriLynn**
I work on behalf of HP
Regents Professor
Ciara_B
Posts: 6,284
Member Since: ‎11-27-2009
Message 5 of 6 (98 Views)

Re: Photosmart 5514 won't print black

@shelma 

 

Is the printer in warranty? (typically it's one year from date of purchase)

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
shelma
Posts: 7
Member Since: ‎04-14-2014
Message 6 of 6 (89 Views)

Re: Photosmart 5514 won't print black

no, it is not under warranty any longer, but less than 2 years old

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