Photosmart 5520 Black ink not working

[Omarhadary]

Miss Teri Lynn,

Please can you help me too. I have tried every step in the document provided and on other forums.  Problem still persists, black in not working.  The warranty on my HP Deskjet Ink Advantage 5525 e-All-in-One Printer expired June 2013.  Since this problem is very commonand HP are aware of it, I'm looking for some resolution.  Please can you get approval for me to send in my HP for free repair.  I am in West Hills, CA Thanks

[MissTeriLynn]

Hi @Omarhadary,

Welcome to the HP Forums 🙂

I can't get you approval to send the printer in for repair, but if you call our tech support team, 1-800-474-6836, you can request a replacement at this time.

Let me know how things go for you!

[Kelseyirene]

Was told the box and label to send the defective printer back would arrive in 2-3 days. It's been 6 and no box or label. Called today and was told 2-3 days. We'll cross our fingers.

[Little35]

Can I just call and get a new printer? If it is not that easy I will just go purchase a new printer from a different manufacturer. I read the whole thread and applaude some of HPs actions. I am really upset that I have bought ink 2 times in the last 2 months and it was because of a defect. So.....HP do I get a new printer????????

[MissTeriLynn]

Hello @Little35 and welcome to the HP Forums!

At this time, it is that easy 🙂

With the Photosmart 5520, at this time regardless of the warranty, if you call our technical team for your area, they should be able to set up the replacement for you. If they can't just let me know, and I'm here to help as best I can!

[Little35]

Thank you for the quick reply. I will call the technition today. Jon

[Kelseyirene]

I still have not received the box. I called a third time today and was told 1-2 days. This is getting ridiculous.

[Omar-E]

@Kelseyirene 

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

[Herbertt]

That's exactly where I'm at now. Need a new printer. I've had this one for around 18 months.

The yellow doesn't print.

Tried everything. It's simply not sucking the ink out of the cartridge. Vented the top of the cartridge. Made sure the cartridge is full. Worked through the Troubleshooting steps. Cleaned the heads. Aligned the cartridges. Disconnected the power plug ~ reconnected it.

I'm done.

[rjreiffer]

Hello all,
I just got off the phone with HP support and, after walking through the common troubleshooting steps (new cartridge, power on/off, attempt to align heads, etc.) they said you have a defective printer and they are shipping me one. They said it will take 3-5 business days and they are replacing it with a refurbished printer. This seems fair considering this printer is over 2 years old. Don't be afraid to remind them that HP has a recall on this printer. Make sure to be nice to these poor folks, they are just trying to help you.
RJR