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Top Student
tshart
Posts: 8
Member Since: ‎04-12-2012
Message 1 of 10 (1,875 Views)

Photosmart 6520 grinding sound from printer 20 seconds after printing

I have a photosmart 6520 which makes a grinding sound 29 seconds after printing is complete

Intern
Cloud-Dr
Posts: 23
Member Since: ‎06-29-2012
Message 2 of 10 (1,867 Views)

Re: Photosmart 6520 grinding sound from printer 20 seconds after printing

tshart,

 

Try the diagnostic tool below it should help you better diagnose your issue. Let me know if you need any further assistance.

 

 

HP Hardware Diagnostic Utility

I am an employee of HP.

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Top Student
tshart
Posts: 8
Member Since: ‎04-12-2012
Message 3 of 10 (1,861 Views)

Re: Photosmart 6520 grinding sound from printer 20 seconds after printing

Photosmart 6520 is not supported by this utility

Intern
Cloud-Dr
Posts: 23
Member Since: ‎06-29-2012
Message 4 of 10 (1,857 Views)

Re: Photosmart 6520 grinding sound from printer 20 seconds after printing

tshart,

 

Here is a link to the diagnostic tool specifically for your unit. Just select your O.S. go to utility's and select the print and scan doctor.

 

Software & Driver Downloads - HP Photosmart 6520 e-All-in-One Printer

I am an employee of HP.

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Honor Student
esh4122
Posts: 2
Member Since: ‎12-29-2012
Message 5 of 10 (1,748 Views)

Re: Photosmart 6520 grinding sound from printer 20 seconds after printing

I am having a similar issue with the same model (technically it's a 6525).  I ran the HP Print and Scan Doctor utility and it's indicating everything is fine.  The grinding noise doesn't seem to happen after every print job but it's with sufficient regularity that I'm concerned it is damaging the printer. 

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 6 of 10 (1,710 Views)

Re: Photosmart 6520 grinding sound from printer 20 seconds after printing

@ esh4211, Here is a document that addresses the printer making noise while it is in operation. It will show how to clean the rollers as that can sometimes attribute to the noise that a printer can make.  It should be noted that some noise during and after the printing process is normal and if the printer is functioning properly then the machine is doing fine. I hope that this helps. 

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Student
wchlmn
Posts: 1
Member Since: ‎03-24-2013
Message 7 of 10 (1,598 Views)

Re: Photosmart 6520 grinding sound from printer 20 seconds after printing

I have had the same problem with my Photosmart 6520 printer.  No problems with the printing or copying - noise occurs after printing is complete and printed sheet has been discharged. 

 

After several rounds of emails with tech support checking out several things after each email  - with no improvement - I am now receiving a replacement printer under warranty.  I'm hoping that the new one does not have this issue.  As noted, the LOUD noise - which sounds like gears slipping/grinding - does not happen after every  print job.  Sometimes it will happen for several printouts in a row and then not do it for a while.  The printer sounds like it is self destructing.  The printer has been in service for about 2 months - the noise first became apparent probably a month ago.

Student
David1230
Posts: 1
Member Since: ‎04-14-2013
Message 8 of 10 (1,505 Views)

Re: Photosmart 6520 grinding sound from printer 20 seconds after printing

I purchased a new 6520 this week.  Received the printer, connected and observed a grinding like noise after printing and when turning on/off.

 

It very much sounds like gears slipping and thus creating the grinding noise.

 

What is the warranty process for HP with regard to a printer that is less than 7 days old?

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 9 of 10 (1,479 Views)

Re: Photosmart 6520 grinding sound from printer 20 seconds after printing

Hi David1230,

 

 

I understand that your printer is making noises while printing.  I would take a look at this document.  If the steps in the document are unable to resolve the issue I would consider exchanging unit. 

 

 

Hope this helps.

 

 

 

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Honor Student
toxopholist
Posts: 4
Member Since: ‎10-21-2012
Message 10 of 10 (1,394 Views)

Re: Photosmart 6520 grinding sound from printer 20 seconds after printing

I had the same problem, intermittently.  I returned it to Best Buy and got a replacement.  Problem solved.

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