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Honor Student
RoMo5
Posts: 2
Member Since: ‎05-13-2013
Message 1 of 4 (118 Views)
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Photosmart D5400 will not always print.

Will not always print Excel docs. The following message is received "Your file could not be printed due to an error on HP Photosmart D5400 series on Ne03:"

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 4 (93 Views)

Re: Photosmart D5400 will not always print.

Hi RoMo5,

 

I see that you're having problems printing Excel documents.  

 

Do you have problems printing other files?

Honor Student
RoMo5
Posts: 2
Member Since: ‎05-13-2013
Message 3 of 4 (89 Views)

Re: Photosmart D5400 will not always print.

Thanks for your response. It is just excel docs that sometimes will not print.

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 4 of 4 (84 Views)

Re: Photosmart D5400 will not always print.

Hi RoMo5,

 

Thanks for the reply.  I would try using an alternate driver take a look at the link below.

 

 

Alternate Driver

 

 

 

Let me know how it goes.

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