Print job stuck in the queue of an hp officejet printer 8600

[Shonnie]

I am trying to print a document on my hp officeject pro 8600 plus printer, but it won't print because there is a print job stuck in the queue.  I've tried to cancel the stuck print job but it will not delete. I've tried turning the printer off but it still will not delete. Can you tell me how to cancel a print job that is stuck in the queue?

[DavidPK · Accepted solution]

Hi,

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter. 

Browse down to the print spooler service, right click it and select Properties then click on the Stop button. 

Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

Restart the computer and you should find the document has been removed.

Regards,

DP-K

[Shonnie]

Wonderful. Thank you so much!

[DavidPK]

You're welcome

All the best,

DP-K

[Richmillwork]

followed the steps, it cleared the stalled document, now printer is not recognized as being connected, i have turned printer and computer off and rebooted several times, tried using ethernet cable and then tried usb  have nothing

[triplel1]

Thank you very much That worked fine and i will remember this if it should happen again