01-31-2013 08:59 AM
If you are getting error within the spooler, that is a windows issue. Here is a link you can follow that may help.
Let me know what happens.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
I work for HP
03-15-2013 01:04 PM
I wanted to check in and see if this problem was still occuring with your Windows 7 PC. If so, then please take a look at the steps in the thread found here.
Let me know the results.