Printer Issue - Ran diagnostic test, no error, but still won't print (65 Views)
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Student
Dre43
Posts: 1
Member Since: ‎12-10-2013
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Printer Issue - Ran diagnostic test, no error, but still won't print

Hi,

 

I have an All in one HP deskjet F300 series.  I ran the diagnostic tests offered on the hp website, and everything came back ok.  Every check was given a green light.  The issue is that although there isn't any error notification, my computer is acknowledging that the door of the printer is "open".    It isn't.  Everything is shut tight and I can't seem to get the system to recognize it.  I've shut down, opened and closed, unplugged, ran the diagnostics again, etc.

 

Does anyone have any suggestions as to how I can get the phantom door shut within the system?  It won't print because the computer thinks a door is open.  Happened out of the blue.

 

Thanks,

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