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Student
IDGI
Posts: 1
Member Since: ‎09-22-2013
Message 1 of 12 (1,680 Views)
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Printer Problems (HP Photosmart 5520)

Help me!

 

 

My printer won't print anymore. In the cue, it has been trying to delete a document for four days and it hasn't done it yet. It will not allow me to print anything else. I have tried uninstalling and reinstalling it and I think that has only made the situation worse. I need my printer because I'm in college.

 

Is there any way i can remove the document or at least fully reset my printer in order for it to start working?

Honor Student
gratiaen
Posts: 3
Member Since: ‎09-23-2013
Message 2 of 12 (1,673 Views)

Re: Printer Problems (HP Photosmart 5520)

I have a printing job in  que which i do not need anylonger. I am unable to delete the file. This is not allowing me to print any other documents. Help me.

Honor Student
gratiaen
Posts: 3
Member Since: ‎09-23-2013
Message 3 of 12 (1,672 Views)

Re: Printer Problems (HP Photosmart 5520)

Help me to delete file in printer's que.
Distinguished Professor
DevRao
Posts: 2,673
Member Since: ‎02-03-2010
Message 4 of 12 (1,655 Views)

Re: Printer Problems (HP Photosmart 5520)

Hi,

 

Please download and run HP Print and Scan Dr utility from link below for issue mentioned.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
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Distinguished Professor
DevRao
Posts: 2,673
Member Since: ‎02-03-2010
Message 5 of 12 (1,639 Views)

Re: Printer Problems (HP Photosmart 5520)

Hi,

 

Glad to know that the issue has been resolved.

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Student
franklyspeaking
Posts: 1
Member Since: ‎11-25-2013
Message 6 of 12 (1,528 Views)

Re: Printer Problems (HP Photosmart 5520)

My printer won't print. It did yesterday, and then ran out of paper. I refilled with paper. But it only printed half the job. Now it will NOT PRINT AT ALL. I am quite agitated. Maybe it has a queue, but I have no idea how to getting working again, and I REALLY need to print something. HELP!
Distinguished Professor
DevRao
Posts: 2,673
Member Since: ‎02-03-2010
Message 7 of 12 (1,518 Views)

Re: Printer Problems (HP Photosmart 5520)

Hi franklyspeaking,

 

Have you tried using the above utility?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Dmitrycook
Posts: 3
Member Since: ‎02-04-2014
Message 8 of 12 (1,281 Views)

Re: Printer Problems (HP Photosmart 5520)

Sorry, I don't think this problem is solved!  My printer has stopped printing as well.  I've run the print and scan doctor (which said it found and corrected queue problems) and says that all the different systems were working fine.   I clicked print test page, and it still does not print.  I unplugged and restarted the computer, did the whole thing again and got the same result and still the printer does not print.   Any thoughts?

Distinguished Professor
DevRao
Posts: 2,673
Member Since: ‎02-03-2010
Message 9 of 12 (1,221 Views)

Re: Printer Problems (HP Photosmart 5520)

Hi Dmitrycook

 

What is the model no of the printer and what is the type of connection?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Dmitrycook
Posts: 3
Member Since: ‎02-04-2014
Message 10 of 12 (1,216 Views)

Re: Printer Problems (HP Photosmart 5520)

Hi, Distinguished Professor!  It is a 5520 All-in-one, with a USB connection (I never got the wireless connection to stabilize). It doesn't print from my computer, but it also will not print a test sheet from the printer's own controls.

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