Printer cartridge(s) missing or not detected (549 Views)
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Honor Student
WryteOn
Posts: 4
Member Since: ‎09-02-2013
Message 1 of 19 (549 Views)
Accepted Solution

Printer cartridge(s) missing or not detected

Error Message: Printer cartridge(s) missing or not detected 

The cartridges were installed a  couple of weeks ago.

Worked yesterday, error message came up on first print attempt.

I went through all the troubleshooting steps on the website, no fix.

Cannot get to the list of possible repair locations listed on the HP website.

 

Any ideas, other possible solutions?/

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 19 (519 Views)

Re: Printer cartridge(s) missing or not detected

Hello,

 

You will need to call HP@8004746836 to get the printer paired.

 

Also, I would suggest doing a hard reset with the printer.

 

Hard Reset:

Take out the toner/cartridges

Unplug the power cord from the printer and wall

Wait 30 sec

Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)

Insert the toner/cartridges back into the printer

Let me know the outcome

Honor Student
WryteOn
Posts: 4
Member Since: ‎09-02-2013
Message 3 of 19 (507 Views)

Re: Printer cartridge(s) missing or not detected

I went through ALL of the solutions on your troubleshooting section.

That includes your idea.

 

I reloaded the printer setup disc that came with it, and turned the printer on again about 20 minutes later to try it again.  It came up normally and printed OK.

I do not know for sure it was the reload that worked, or just the idle time.

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 4 of 19 (501 Views)

Re: Printer cartridge(s) missing or not detected

Great! Glad I could help you resolve the issue! :smileyhappy:

Honor Student
WryteOn
Posts: 4
Member Since: ‎09-02-2013
Message 5 of 19 (486 Views)

Re: Printer cartridge(s) missing or not detected

Sadly, when I turned the printer on the next day, it gave the error message again, and nothing got rid of it.

I went through all the suggested fixes with complete failure of each.

In desperation, I replaced the cartridges, in case the problem was there.  No effect.

 

I called HP tech Support using the number you gave me, and after a lengthy conversation, learned there were no repair centers anywhere in the Seattle area. Unbelievable!!!

He first spent considerable time suggesting I replace the unit rather than trying to repair it.  

 

The Serial Number and Product Code on the labels on my printer were not in the HP database, even though I had registered it when I bought it.

 

You guys have some problems in customer support!!!

 

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 6 of 19 (474 Views)

Re: Printer cartridge(s) missing or not detected

There are service centers in California and Texas, but not Seattle. 

 

It seems to me you might be having an issue with the ink system in the printer.

Honor Student
Vincester
Posts: 3
Member Since: ‎10-16-2013
Message 7 of 19 (380 Views)

Re: Printer cartridge(s) missing or not detected

I put both refilled cartridges into the printer and it has shown the above message

Honor Student
Vincester
Posts: 3
Member Since: ‎10-16-2013
Message 8 of 19 (379 Views)

Re: Printer cartridge(s) missing or not detected

No way Hose! It won't start!

HP Support Agent
Rainbow7000
Posts: 4,700
Member Since: ‎09-02-2013
Message 9 of 19 (359 Views)

Re: Printer cartridge(s) missing or not detected

Hello Vincester,

 

I seen your post on you receiving an error message of "Printer cartridge(s) missing or not detected". I would like to help you, could you please respond to me with your printer model number?

 

Here is a link to help find your model number - How Do I Find My Model Number?

 

 

Thank you,

Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

Honor Student
Vincester
Posts: 3
Member Since: ‎10-16-2013
Message 10 of 19 (355 Views)

Re: Printer cartridge(s) missing or not detected

I followed you instruction and it worked! Thanks!

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