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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-07-2013 03:01 PM

HP Recommended

My LasterJet Pro 400 M401dn (New) only prints when computer is rebooted....I have changed USB Cables, USB ports, turned off sleep utility on my Toshiba Laptop. I am using Windows 7. Other printers previously directly attached have worked great.

Within 4-5 minutes of rebooting I am unable to print. When I reboot the documents in the queue print fine.

 

Any assistance would be appreciated!

Julie

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2013 06:05 PM

HP Recommended

Hey JAGSM,

 

What driver are you using with the printer?  Did you install the full feature driver from here?

 

Or 

 

Did you install the UPD driver on the same page? 

 

I would try uninstalling this printer and re-installing.  Try both the full feature and UPD to see if it is a driver compatibility issue leading to this problem.

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.

View solution in original post

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5 REPLIES 5

‎05-08-2013 12:50 AM

HP Recommended

I believe you print spooler is getting stopped or no communication happening between the spooler and formatter.

Try upgrading the firmware of the printer available at http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5096260&....

 

and go to services.exe at run cmd and restart the Print Spooler services.

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

 

Ajay Kumar
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‎05-10-2013 02:16 PM

HP Recommended

I rebooted after installing new firmware - that installed. Printer printed one doc in queue, one doc i sent to printer after the gueue doc printed, then 5 minutes later I sent another doc - didn't print.

 

So firmware didn't work. Any other ideas would be appreciated.

Julie

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‎05-10-2013 03:44 PM

HP Recommended

Another issue - another printer available via a wireless network works great!! just not the HP directly connected to my laptop.

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‎05-17-2013 06:05 PM

HP Recommended

Hey JAGSM,

 

What driver are you using with the printer?  Did you install the full feature driver from here?

 

Or 

 

Did you install the UPD driver on the same page? 

 

I would try uninstalling this printer and re-installing.  Try both the full feature and UPD to see if it is a driver compatibility issue leading to this problem.

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
Was this reply helpful? Yes No

‎05-21-2013 09:53 PM

HP Recommended

Hi,

 

Try Re-installing the full solution center that came with the Printer.

You could also try with Installing basic driver if you have Windows 7 running in your PC.

Both the drivers are available in www.hp.com.

 

Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Ajay Kumar
Was this reply helpful? Yes No
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