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Honor Student
vlam
Posts: 4
Member Since: ‎04-29-2014
Message 1 of 3 (140 Views)

Printer says "Paper Jam" after all paper has been removed

I have a hp laserjet pro 100 color mfp m175nw, using OS X 10.9.2. Screen tells me to open the rearside and remove paper but there is no paper to be seen, also not in the frontside. I have tried to reboot again and again but the warning appears right away.

Anybody out there who can help me?

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Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 2 of 3 (111 Views)

Re: Printer says "Paper Jam" after all paper has been removed

Hello vlam,

 

Welcome to the HP Forums!

 

I understand your Laserjet 100 color mfp m175nw. I will do my best to assist you! Please follow this entire HP document on The Attention Light Blinks and a 'Paper Jam' Message Displays on the Control Panel.

 

If you're still experiencing the same problem, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.

 

Good luck.

I worked on behalf of HP.
Honor Student
vlam
Posts: 4
Member Since: ‎04-29-2014
Message 3 of 3 (99 Views)

Re: Printer says "Paper Jam" after all paper has been removed

Cheetah, I have trie this already for several times. I can see no paper. I am unable to print configuration pages etc. is this a software thing?
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