Printer says "Paper Jam" after all paper has been removed (98 Views)
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Honor Student
vlam
Posts: 4
Member Since: ‎04-29-2014
Message 1 of 3 (98 Views)

Printer says "Paper Jam" after all paper has been removed

I have a hp laserjet pro 100 color mfp m175nw, using OS X 10.9.2. Screen tells me to open the rearside and remove paper but there is no paper to be seen, also not in the frontside. I have tried to reboot again and again but the warning appears right away.

Anybody out there who can help me?

HP Support Agent
Cheetah12
Posts: 2,744
Member Since: ‎11-04-2013
Message 2 of 3 (69 Views)

Re: Printer says "Paper Jam" after all paper has been removed

Hello vlam,

 

Welcome to the HP Forums!

 

I understand your Laserjet 100 color mfp m175nw. I will do my best to assist you! Please follow this entire HP document on The Attention Light Blinks and a 'Paper Jam' Message Displays on the Control Panel.

 

If you're still experiencing the same problem, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.

 

Good luck.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
Honor Student
vlam
Posts: 4
Member Since: ‎04-29-2014
Message 3 of 3 (57 Views)

Re: Printer says "Paper Jam" after all paper has been removed

Cheetah, I have trie this already for several times. I can see no paper. I am unable to print configuration pages etc. is this a software thing?
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