Printer says "offline" when it actually isn't (30790 Views)
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Honor Student
Mooc
Posts: 1
Member Since: ‎06-06-2012
Message 1 of 5 (30,790 Views)
Accepted Solution

Printer says "offline" when it actually isn't

I have an HP Photosmart 6510-B211a that is hooked up to a wireless network.  Operating system on my Dell PC is Windows XP, 32 bit.  I also have a Toshiba laptop, Satellite A355-S6925, Vista 32 bit.  The printer is installed on both computers, and installation was with the disc.  I have had no trouble printing from the Toshiba laptop, and the problem is with the Dell PC.  After I installed the printer I could print from the PC, but after awhile, approximately 2-3 hours, when I attempted to print, nothing happened.  I checked the printer on the control panel, and in the queue, status showed "error - offline", when in fact the printer is not offline, as at that time I could print from the PC.  How do I solve this problem?  Thanks.

Distinguished Professor
HardBeatZ
Posts: 3,551
Member Since: ‎05-31-2012
Message 2 of 5 (30,771 Views)

Re: Printer says "offline" when it actually isn't

Hello Mooc,

 

A good place to start with trying to figure out what is going on is to run the Print Scan Doctor. You can find it here

 

HP Print and Scan Doctor

 

You will want to run this on the machine that is not printing and is showing the "printer offline" error message.

 

If the print scan doctor completes and the issue persists there are additional troubleshooting steps that can be found in this troubleshooting article.

 

'Printer is offline' Message Displays on the Computer and the HP Product Will Not Print 

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Student
folrep
Posts: 1
Member Since: ‎06-09-2012
Message 3 of 5 (30,737 Views)

Re: Printer says "offline" when it actually isn't

Thanks a MM, following the trouble shooting steps seems to have fixed the problem.

Distinguished Professor
HardBeatZ
Posts: 3,551
Member Since: ‎05-31-2012
Message 4 of 5 (30,717 Views)

Re: Printer says "offline" when it actually isn't

Hello folrep,

 

Glad you was able to find a solution to your problem. :smileyhappy:

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If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.
Distinguished Professor
HardBeatZ
Posts: 3,551
Member Since: ‎05-31-2012
Message 5 of 5 (30,692 Views)

Re: Printer says "offline" when it actually isn't

Hello Mooc,

 

Thanks for the kudos! If the solution provided was able to assist you then marking the post as an "accepted solution" may help other users who may be experiencing the same issue.

 

If you are still experiencing issues please let us know though.

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If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.
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