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PinotTheCat
Posts: 1
Member Since: ‎03-23-2013
Message 1 of 4 (2,437 Views)

Printhead - HP Officejet Pro L7590

Hi,

 

I was having issues with printing on my HP Officejet Pro L7590 and replaced the black/yellow printhead about 3 weeks ago. After that, the printer worked great and I was able to print without any issues.

 

Now, the printer is saying, "The folowing printhead(s) has a problem: black/yellow [K/Y].

 

I've looked online and have followed directions from HP on cleaning the printhead while the printer is unplugged, etc. But nothing has helped.

 

Is there anything else I can do? It's still a new printhead (I didn't do that much printing when I installed it three weeks ago that would have used it up).

 

Thanks!

Regents Professor
Ciara_B
Posts: 6,325
Member Since: ‎11-27-2009
Message 2 of 4 (2,429 Views)

Re: Printhead - HP Officejet Pro L7590

Hi there PinotTheCat, if you've done the online troubleshooting then I'd suggest contacting HP phone support as you may require a replacement.

 

Please let me know how you get on

Thanks, Ciara

 

Limited warranty for inkjet cartridges and printheads

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00206040

 

 

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
weemom
Posts: 1
Member Since: ‎05-30-2013
Message 3 of 4 (2,349 Views)

Re: Printhead - HP Officejet Pro L7590

Hi there,

 

Do you mean you changed the print heads and not the cartridges? (Sorry for being stupid and having to ask)

 

I just damaged the printheads on my printer when I removed a paper jam and now black is not making an appearence on the paper every second 2 lines of text.  Can this be fixed by replacing the print head?  Where would I get a print head?

 

I tried cleaning the printhead but it did not improve the situation.

 

Would love to hear how you got on if you have the time.

 

J

Regents Professor
AlwaysNeon
Posts: 4,377
Member Since: ‎11-28-2011
Message 4 of 4 (2,345 Views)

Re: Printhead - HP Officejet Pro L7590

Alright, first here is a site that you can use to find your different avenues of support, contacting a phone representative would be the best way of getting a replacement print-head sent to you if it is under warranty : 

 

http://www8.hp.com/us/en/contact-hp/contact.html

 

Additionally, there is an interesting post made by one of our forum participants about the steps you can take to manually clean the print-head by soaking it in water. Here is a link to that information : 

 

http://h30434.www3.hp.com/t5/Other-Printing-Questions/HP-6500-Office-jet-E709a-Black-printer-cartrid...

 

Let me know how that goes and I will get right back with you! 

 

-Spencer 




 

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