Prints w/ wide left margin and doesn't print right side of page

[philg2]

Prints with wide left margin and does not print the last 2" or 3" of right side of page. This happens even when left margin set at small, or none.

HP trouble shoot says there is nothing wrong and test page prints good.  Then back to problem if try to print.

[Sunshyn2005 · Accepted solution]

HI @philg2,

I see your prints are producing a wide left margin and the right side of the page is cut off. What program are  you printing from, and does this happen when you print from all programs, or just from one particular program?

I see from your post that this does not happen when you print a test page, thus I feel the issue is somehow related to either the driver, or program you are using. Let's begin with the HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:

• Connectivity:

  USB: Verifies that the USB connection from your computer to the HP product is working correctly.

  
  

  Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.

• Driver Check: Checks for missing or corrupt driver files.

• Device Manager: Checks for problems in Device Manager that would prevent printing.

• Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.

• Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match: Checks the port settings for the HP product.

• Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.

• Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.

• Print Settings: Checks and adjusts the print quality settings.

• Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.

• Scan Tests: Checks the scan mechanism, drivers, and registry entries.

Source:Try the HP Print and Scan Doctor for Windows

Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools

If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.

• If you see only green check marks (), the tool did not find any problems.

• If you see green wrenches (), the utility identified an issue and corrected it automatically.

• If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

• If you see a red X (), follow the on-screen instructions to resolve the issue.

Thanks, I look forward to hearing back from you.

[maria1956]

i make greeting cards and when i bought my envy 4500 last year, it printed as shown on the monitor to the right hand side for a greeting card.  ive hardly used the printer and now it prints on the left side.  ive run a check and everything seems ok. ive wasted so much card/paper. please help