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Honor Student
Posts: 2
Member Since: ‎01-25-2013
Message 1 of 6 (9,937 Views)
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Problem with HP LaserJet Enterprise 500 MFP M525

Hello, I have problem with my LaserJet. Error 49.38.11 is displayed on the printer and he repeatedly reloaded. Can you help me with it?

 

 

P.S. This thread has been moved from LaserJet to Multifunction and All-in-One - HP Forums Moderator

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Re: Problem with HP LaserJet Enterprise 500 MFP M525

Possibly a 'corrupt' print job containing badly-formatted PCL which the formatter can't deal with.

 

If you disconnect the printer from the network and USB (whichever is applicable), then poweer-cycle the device, does the same thing happen?

 

if it does, this would imply a fault with the printer.

 

If not, it implies that a rogue print job is being sent to the printer every time it is powered-on, which causes a fatal error in the printer, which reboots itself, and the process then starts all over again.

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Associate Professor
Posts: 1,598
Member Since: ‎05-27-2010
Message 2 of 6 (9,922 Views)

Re: Problem with HP LaserJet Enterprise 500 MFP M525

Possibly a 'corrupt' print job containing badly-formatted PCL which the formatter can't deal with.

 

If you disconnect the printer from the network and USB (whichever is applicable), then poweer-cycle the device, does the same thing happen?

 

if it does, this would imply a fault with the printer.

 

If not, it implies that a rogue print job is being sent to the printer every time it is powered-on, which causes a fatal error in the printer, which reboots itself, and the process then starts all over again.

Honor Student
Posts: 2
Member Since: ‎01-25-2013
Message 3 of 6 (9,913 Views)

Re: Problem with HP LaserJet Enterprise 500 MFP M525

Thank you very much! :smileyhappy: the problem really was with the incorrect print job.
Student
Posts: 1
Member Since: ‎08-06-2013
Message 4 of 6 (8,517 Views)

Re: Problem with HP LaserJet Enterprise 500 MFP M525

Hello,

 

My company earned from you this brand new HP Laserjet 500mfp m525, but we have problem with it when you modify tray 1 and 2 size into A4, after 2 days it change's itself  into A5 or Custom size and others sizes, than printer begin post some errors like unexpected size in tray 2, then we must modify it again into A4.
Why configuration changing it self? PLEASE HELP.

Student
Posts: 1
Member Since: ‎04-28-2015
Message 5 of 6 (1,172 Views)

Re: Problem with HP LaserJet Enterprise 500 MFP M525

I have a similar problem Error Code is 49.38.03

I have restarted the printer several times without success. The error code comes up after the initalization is complete. Any help will be greatly appreciated.

Professor
Posts: 2,615
Member Since: ‎01-17-2009
Message 6 of 6 (1,156 Views)

Re: Problem with HP LaserJet Enterprise 500 MFP M525

Did you bother to try what Chris said above. You have a bad print job that is trying to print each time the printer finishes booting and the job causes the error. Disconnect the printer so you only have power. Bet it comes to ready. Plug in the usb or network cable and the error will come back. Go to each computer and delete all print jobs. Now turn on the printer and it will come to ready. Update the firmware to the latest version and all should be ok. In fact you should be able to update the firmware using a usb thumb drive with the printer only connect to power and not to the computer or network.
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