Problem with HP Laserjet P2055dn (575 Views)
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Student
RGondara
Posts: 1
Member Since: ‎09-09-2013
Message 1 of 4 (575 Views)

Problem with HP Laserjet P2055dn

Our Laserjet P2055dn is keep saying printing document and actually stops here. In this situation i am unable to excess it and even ping it. Please help.

HP Administrator
HP Administrator
NLO
Posts: 126
Member Since: ‎09-20-2012
Message 2 of 4 (564 Views)

Re: Problem with HP Laserjet P2055dn

Hi RGondara,

 

It sounds like you might have documents stuck in the print queue. Can you tell me what Operating System you are running? Here are the steps for Windows XP:

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=3662052&spf...

I am an HP employee.
Intern
Norm Plumb
Posts: 48
Member Since: ‎09-28-2010
Message 3 of 4 (555 Views)

Re: Problem with HP Laserjet P2055dn

Hello,  Try printing an internal page from the printers control panel.  Press the OK key and select the configruation page.  If this prints, tell me how the printer is connected to your PC (USB, network), and what is the PC operating system.

(Although I am employed by HP, I am speaking for myself and not for HP)
Honor Student
abhi004abhi
Posts: 2
Member Since: ‎09-18-2012
Message 4 of 4 (545 Views)

Re: Problem with HP Laserjet P2055dn

Hi .Please, clear all the pending jobs from the printer'smemory and try printing a configuration page from the printer.Please let me know the ip address which is getting reflected on configuration page

 

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