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Honor Student
Posts: 3
Member Since: ‎02-05-2014
Message 1 of 3 (141 Views)
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Re: how do i remove the black lines that print when i use my automatic document feeder?

I have an Officejet 6500A Plus.  I only get the double lines when I use the document feeder.  Everything is fine when I use the flat bed.  I have thoroughly cleaned the glass, and it makes no difference.  HELP!

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Re: how do i remove the black lines that print when i use my automatic document feeder?

The ADF scanner glass in the Officejet 6500A is a bit more difficult to access, but the video in step three of Solution Two in the document here will show how to clean this area.

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Provost
Posts: 24,261
Member Since: ‎11-17-2008
Message 2 of 3 (132 Views)

Re: how do i remove the black lines that print when i use my automatic document feeder?

The ADF scanner glass in the Officejet 6500A is a bit more difficult to access, but the video in step three of Solution Two in the document here will show how to clean this area.

Bob Headrick,  HP Expert

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Honor Student
Posts: 3
Member Since: ‎02-05-2014
Message 3 of 3 (124 Views)

Re: how do i remove the black lines that print when i use my automatic document feeder?

That did the trick.  Even after washing the glass, I still found 2 specks that were imbedded in the glass.  Was able to remove them with a fingernail, washed the glass again, and I'm back in business.  Thank you so much for your quick response and expert help!

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