02-05-2014 12:16 PM
I have an Officejet 6500A Plus. I only get the double lines when I use the document feeder. Everything is fine when I use the flat bed. I have thoroughly cleaned the glass, and it makes no difference. HELP!
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02-05-2014 01:46 PM
The ADF scanner glass in the Officejet 6500A is a bit more difficult to access, but the video in step three of Solution Two in the document here will show how to clean this area.
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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02-05-2014 02:18 PM
That did the trick. Even after washing the glass, I still found 2 specks that were imbedded in the glass. Was able to remove them with a fingernail, washed the glass again, and I'm back in business. Thank you so much for your quick response and expert help!