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Solution for printing issues for network connected printers
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Distinguished Professor
VisionAiry
Posts: 3,131
Member Since: ‎02-15-2013
Message 71 of 143 (770 Views)

Re: Solution for printing issues for network connected printers

What is the operating system of the computer you are using?

 

What kind of printer do you have?


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Top Student
sophieclaire
Posts: 7
Member Since: ‎09-09-2013
Message 72 of 143 (769 Views)

Re: Solution for printing issues for network connected printers

I installed the download but I still can't print.

Top Student
sophieclaire
Posts: 7
Member Since: ‎09-09-2013
Message 73 of 143 (767 Views)

Re: Solution for printing issues for network connected printers

Another thought.  My printer was working fine and Cox came and installed a new modem.  I checked with Cox and I am getting a great signal but I can't help but think this has something to do with it.

 

Distinguished Professor
VisionAiry
Posts: 3,131
Member Since: ‎02-15-2013
Message 74 of 143 (764 Views)

Re: Solution for printing issues for network connected printers

Things that change from modem to router that would keep a printer from printing is called ports. I hear you can call cox and ask them to check your ports. Printer ports are standard, 9100 I believe, but there are different ones for scanning. The encryption type can change too possibly. WPA2 is recommended.

Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Top Student
sophieclaire
Posts: 7
Member Since: ‎09-09-2013
Message 75 of 143 (762 Views)

Re: Solution for printing issues for network connected printers

I did download that and it still doesn't work.

Distinguished Professor
VisionAiry
Posts: 3,131
Member Since: ‎02-15-2013
Message 76 of 143 (759 Views)

Re: Solution for printing issues for network connected printers

What is the printer's IP address?


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When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Top Student
sophieclaire
Posts: 7
Member Since: ‎09-09-2013
Message 77 of 143 (758 Views)

Re: Solution for printing issues for network connected printers

192.168.1.101

Distinguished Professor
VisionAiry
Posts: 3,131
Member Since: ‎02-15-2013
Message 78 of 143 (754 Views)

Re: Solution for printing issues for network connected printers

What is the error message?  I am not sure if you cannot install the printer's software or if you are able to finish the installation but cannot print.  

 

I am assuming you have a Windows PC, but if so, go to your Devices and Printers folder and tell me if you see your printer's icon in this folder please.


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When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Honor Student
green_jacket
Posts: 2
Member Since: ‎09-11-2013
Message 79 of 143 (750 Views)

Re: Solution for printing issues for network connected printers

hi,

 

i have a Photosmart 6520 All in One and it's always asleep (blue LED solid, white LED flashing), - never wakes up when i need it without me hitting the power button

 

when i click print in Windows (XP, 7 and 8), it says the printer is offline and waits in the que, then i go to the garage and hit the power button and the white LED goes solid and the display fires up - then it prints the document.

 

the maximum the onboard menu will let me set to 'stay awake' is 15 minutes.

 

2 questions:  a) why won't it wake up when I need it, and b) why can't i prevent it ever going to sleep?

Distinguished Professor
VisionAiry
Posts: 3,131
Member Since: ‎02-15-2013
Message 80 of 143 (742 Views)

Re: Solution for printing issues for network connected printers

You have a slightly different problem in regards to the printer not responding to touch. I have created a thread that thoroughly identifies each step (step-by-step) on how to, first correct it, and later to prevent it from happening again.

 

--Printer Will Not Respond to Touch and Network Communication is Lost--

 

Due to the fact this issue can be caused by sooo many variables, it is hard to say that, based on the information you have given me, exactly what is causing it.  Thus I believe the link above will be very helpful for you because I list everything you can possibly do to resolve this.  If you reach the end with no resolution then let me know.  However, if one of the solutions fixes this for you (which may take time to find out for sure) come back here and let me know what works for you.

 

Keep me posted!


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
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