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06-13-2013 10:46 PM - edited 06-14-2013 08:31 AM
i have a deskjet ink advantage 2515 connected to the usb port via usb.
The printer is working good for 7 months with no problem, last 2 months the printer act strange. When ever i try to print a doc in word 2010 i can see the printer is offline ( but in reality the printer is on and connected to the pc) and also checking the INK level an error show "The computer is unable to establish a two way communication with the device" . I reinstall the printer driver and follow the instruction on it but no luck still the printer is offline. Then I decided to bring it to the HP service center and the technician told me that i must download the latest driver of the printer. So I download the latest driver and install it follow the instruction on it and it worked.
Last 3 days I print a doc suddenly the printer restarted printing from the page 1 of the doc. And I can hear a sound ( when you insert or disconnect device into the usb port). I reinstall the latest driver and I follow the instructions on it, when the installation ask me to connect the usb cable , the usb cable of the printer cannot be detected. I look at the device manager under the USB controllers section the HP usb is not in there. So i check the usb port and the port is working fine. I replace a printer usb cable from my old printer still no luck. I install the HP print and scan doctor and i cannot print a test page it says that Unable to Communicate with the usb device.
06-13-2013 11:17 PM
Please connect DIRECT to your machine (laptop/pc), not thru any USB hub.
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06-14-2013 08:25 AM - edited 06-14-2013 08:29 AM
after 5 hours the printer suddenly been detected by the pc but after a minute the connection lost again.
i download the latest driver ( full driver not the basic) still the problem is coming back.
i install the printer driver to my laptop and connect the printer usb cord to the laptop port still the problem is there ( connect after a minute the connection is lost again.