Unable to Communicate with Printer Error Message - Officejet 6500 E710n-z (718 Views)
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Student
rachelanne
Posts: 1
Registered: ‎08-14-2012
Message 1 of 2 (718 Views)

Unable to Communicate with Printer Error Message - Officejet 6500 E710n-z

[ Edited ]

Printer: HP Officejet 6500 E710n-z (Network)

 

Using Windows 7

 

When I try and print I get the Error Message: "Unable to Communicate with Printer"

 

Printer Status Report: identifies Network Status as "Ready"

 

HP Print/Scan Doctor identifies the printer, but when I click the "Next" Button, it does not let me go any further.

 

URL does not come up in browser, and when I try to Configure the Port, I get another Error Message: Error occured during port configuration (error 0x0000007b).

 

Any help would be appreciated.

 

 

 

PhD Student
Wixma
Posts: 886
Registered: ‎09-21-2011
Message 2 of 2 (690 Views)

Re: Unable to Communicate with Printer Error Message - Officejet 6500 E710n-z

Hello rachelanne.

 

You need to make sure the printer's IP address did not change. For this, first print a network test report from the printer's control panel and then use the Update IP address program in Windows (Start - HP - OJ6500 - Update IP address) to check if they match. If not, type the IP address you obtained from the printer's network report.

 

Cheers!

Wixma.
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