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'Use SETUP cartridges' error on printer, need help!
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Regents Professor
Ciara_B
Posts: 6,284
Member Since: ‎11-27-2009
Message 51 of 63 (253 Views)

Re: 'Use SETUP cartridges' error on printer, need help!

Hi Brian, I'd try calling Support as they may send you out some SETUPs as you've lost the other ones.

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
amit_sve
Posts: 2
Member Since: ‎07-17-2014
Message 52 of 63 (211 Views)

Re: 'Use SETUP cartridges' error on printer, need help!

Hi Ciara_B,

 

I'm another HP user struggling with the setup cartridge error message. I've tried almost all suggestions mentioned in this forum but nothing worked. Could you please help me(PM me the solution).

Model: Deskjet 3070A B611

 

Thanks,

Amit

Honor Student
Zyber
Posts: 4
Member Since: ‎06-11-2014
Message 53 of 63 (206 Views)

Re: 'Use SETUP cartridges' error on printer, need help!

Hi Ciara,

 

Tried contacting HP support in Denmark, but they did'nt know of the existence of Starter cartridges, but suggested that we should try the normal cartdriges, as we already had done a couple of times, as they should work!

 

I'm sorry, but as none of the suggestions worked, we've decided to throw the printer out...

 

Best regards,

Brian

Honor Student
amit_sve
Posts: 2
Member Since: ‎07-17-2014
Message 54 of 63 (203 Views)

Re: 'Use SETUP cartridges' error on printer, need help!

And I've checked with HP Sweden. They have no clue how to fix this issue.

Student
ertep
Posts: 1
Member Since: ‎07-30-2014
Message 55 of 63 (166 Views)

Re: 'Use SETUP cartridges' error on printer, need help!

I'm another HP user struggling with the setup cartridge error message. I've tried almost all suggestions mentioned in this forum but nothing worked. Could you please help me(PM me the solution).

Model: Deskjet 3070A B611

 

Thanks,

Petre

Honor Student
birminghamsteve
Posts: 2
Member Since: ‎08-18-2014
Message 56 of 63 (138 Views)

Re: 'Use SETUP cartridges' error on printer, need help!

I'm also struggling with this. I've now bought two full sets of cartridges for my deskjet 3070A B611 series (I thought the first ones might just be duff and didn't realise this was a common problem before buying the second set) but neither are recognised by the printer. I've also tried the semi-full reset suggestion but this hasn't worked for me - in fact it put me back a step as now I can't even get to the main menu when turning the printer on! The printer is out of warranty and I threw away the setup cartridges a year so ago when they ran out. If anyone can help it would be much appreciated, otherwise the printer is also destined for the bin.

 

Regards

Stephen

Top Student
BaiaVieira
Posts: 4
Member Since: ‎08-27-2014
Message 57 of 63 (103 Views)

Re: 'Use SETUP cartridges' error on printer, need help!

Hello from Portugal!

If you still have the printer with this problem bear in mind that YOU CAN USE IT WITHOUT "SETUP CARTRIDGES".
According to HP, Setup Cartridges are used only for calibration, (most of the time) they have the same capacity as a standard pack, but the embedded chip as signal that marks them as special cartridges.

If the printer was reset to a factory condition (most likely), it expects those cartridges but you can enter the Support Menu (hidden) and clear the bit that signals the printer to perform that calibration and it will resume working after the alignment page.


In short:
(As always, do this at your risk)


1) Go to SUPPORT MENU (see video), 
2) System Configuration Menu
3) Ink initialization status
4) Change from "Set" to "Clear" <<<<
5) Exit by pressing X several times
6) Turn printer OFF/ON

 

http://youtu.be/NOKzWZvUkaI

Honor Student
birminghamsteve
Posts: 2
Member Since: ‎08-18-2014
Message 58 of 63 (90 Views)

Re: 'Use SETUP cartridges' error on printer, need help!

Hi BaiaVieira,

 

Thanks so much! That's totally fixed the problem and saved my deskjet from the scrap heap! 

 

I appreciate your help!

 

Stephen

Student
Gilbert777
Posts: 1
Member Since: ‎09-09-2014
Message 59 of 63 (71 Views)

Re: 'Use SETUP cartridges' error on printer, need help!

Hi Ciara_B,

 

I don't have the set-up cartridges anymore and my printer keeps asking for it.  Could you please help me with the issue?

 

It is an HP 3520

Regents Professor
Ciara_B
Posts: 6,284
Member Since: ‎11-27-2009
Message 60 of 63 (62 Views)

Re: 'Use SETUP cartridges' error on printer, need help!

@Gilbert777 

 

I'm going to send you a private msg (check out envelope at top right)

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation