09-22-2012 12:56 PM
I have had a HP Photosmart Premium C309g-m Wireless on my Windows 7 system working perfect since Oct 2009, including the HP Solution Center. All of a sudden in 2012 I started having problems with the printer drivers being lost or removed. I have downloaded and Installed new "Complete" drivers from HP. When trying to use HP Solutions Center it tells me I need to insert the original disc, connect the USB, and run the Network setup. When I do this, another "Wired Only" copy of the printer is installed. How do I regain the HP Solution Center function for a wireless printer?
10-21-2013 04:18 PM
I am sorry to hear you lost your driver. I would be glad to help you.
Could you please respond with your model number and operating system so I can find the appropriate driver for you?
How to find your Model Number
10-22-2013 10:28 AM
Thank you for replying with your information. I have found the appropriate driver for you.
Please click the link below, select download and run the installation.
This should work for you, good luck!
10-22-2013 08:01 PM
Got photosmart C309 a Series to download and the printer printed from the computer. I tried to scan from printer and was told to get the full software, what is my next step to add Solution Center and be able to scan from the computer.
10-23-2013 08:49 AM
I understand the software notified you to install the full software. There are different drivers for different model numbers. You will have to uninstall the driver I posted above and reinstall another driver. I will post the information for you below. This should resolve that issue.
Restart your computer
10-23-2013 05:27 PM
I am confuse and scared to do as you requested! Not sure how to unistall C309n Driver and reinstall the new driver C309a. Please give directions that a newbe could understand.
10-24-2013 10:11 AM
I am sorry about that. I will post the steps below that are included in the document.
Click the Windows icon (), click Control Panel , and then under "Programs," click Uninstall a program .
Find your HP printer driver in the list of installed programs. If you do not see the printer name, look for the printer type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
HP Photosmart C4600 All-in-One Driver software 13.0 Rel .5
If your printer does not appear in the list of installed programs, continue to the next method to uninstall the software.
HP Photosmart All-in-One Software 13.0
Click the driver, click Uninstall/Change , and then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:
- HP LaserJet Printers - 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print
- HP Single-Function and Multifunction Printers - Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer Series