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Associate Professor
AuntieEm
Posts: 1,288
Member Since: ‎04-21-2011
Message 1 of 3 (5,212 Views)

Windows 8.1: Printer Offline Issue

Windows 8.1: Printer Offline Issue

 

If you have seen issues where your laptops/tablets has been taken from a private (home) network to a public network  and then not been able to print when returning back to your private (home) network.  This is most likely due to the public network settings not being reset back to the private (home) network settings.  If this sounds like an issue you are having- try resetting your network settings by following the steps in the documents linked here:

 

For Ink Printers, please visit this document to help resolve your issue:

 

Print Jobs are Stuck in Queue

 

For LaserJets, please visit this document to help resolve your issue:

 

HP Laserjet - Printer offline and unable to print on a network in Windows 8.1

 

Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355). 

 

If you experience this issue before you apply the patch, you must manually reset your network settings for this patch to function. Please refer to the above documents for manual reset help.

I am an HP employee.

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Honor Student
sinfullman
Posts: 2
Member Since: ‎06-06-2014
Message 2 of 3 (3,864 Views)

Re: Windows 8.1: Printer Offline Issue

Does this apply on dual band network? laptop is on 5ghz and printer on 2.5ghz.

 

Printer is still offline

Student
mgallen
Posts: 1
Member Since: ‎06-21-2014
Message 3 of 3 (3,314 Views)

Re: Windows 8.1: Printer Offline Issue

I have recently purchased a HP OfficejetPro 8600 and it keeps going off-line.  Previously I went to settings /hardware and in file I ticked online.  This option is no longer available on this printer and nothing seems to work!  Help!!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation