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Associate Professor
AuntieEm
Posts: 1,297
Member Since: ‎04-21-2011
Message 1 of 6 (6,042 Views)

Windows 8.1: Printer Offline Issue

Windows 8.1: Printer Offline Issue

 

If you have seen issues where your laptops/tablets has been taken from a private (home) network to a public network  and then not been able to print when returning back to your private (home) network.  This is most likely due to the public network settings not being reset back to the private (home) network settings.  If this sounds like an issue you are having- try resetting your network settings by following the steps in the documents linked here:

 

For Ink Printers, please visit this document to help resolve your issue:

 

Print Jobs are Stuck in Queue

 

For LaserJets, please visit this document to help resolve your issue:

 

HP Laserjet - Printer offline and unable to print on a network in Windows 8.1

 

Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355). 

 

If you experience this issue before you apply the patch, you must manually reset your network settings for this patch to function. Please refer to the above documents for manual reset help.

I am an HP employee.

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Honor Student
sinfullman
Posts: 2
Member Since: ‎06-06-2014
Message 2 of 6 (4,694 Views)

Re: Windows 8.1: Printer Offline Issue

Does this apply on dual band network? laptop is on 5ghz and printer on 2.5ghz.

 

Printer is still offline

Honor Student
mgallen
Posts: 1
Member Since: ‎06-21-2014
Message 3 of 6 (4,144 Views)

Re: Windows 8.1: Printer Offline Issue

I have recently purchased a HP OfficejetPro 8600 and it keeps going off-line.  Previously I went to settings /hardware and in file I ticked online.  This option is no longer available on this printer and nothing seems to work!  Help!!

Student
maisiemay
Posts: 1
Member Since: ‎08-25-2014
Message 4 of 6 (305 Views)

Re: Windows 8.1: Printer Offline Issue

I have a Lenovo laptop and have bought an HP printer & scanner. Every time I go to print I get a message "Printer offline".  I know it was installed correctly because it has printed previously,  Please help

 

Maisiemay

Top Student
Laserjet1
Posts: 6
Member Since: ‎08-27-2014
Message 5 of 6 (27 Views)

Re: Windows 8.1: Printer Offline Issue

Hello All,

 

The printer goes offline due to proper driver is not installed correctly or if the printer port is not selected correctly.

 

I would suggest that you check the printer port (if the printer is connected via USB then chck if you have selected USB001,002... OR DOT), if the printer is connected via Network then check if the printer is selected via TCP/IP and then check the results.

 

Alternatively, you may uninstall and reinstall the driver and then check the results.

 

Regards,

HP Laserjet team


Top Student
Corban7
Posts: 3
Member Since: ‎05-14-2014
Message 6 of 6 (7 Views)

Re: Windows 8.1: Printer Offline Issue

Hi,

 

Please check if the printer is printing the test page be removing the network cable

 

If it comes to ready state, Then connect the network cable and note down the IP address.

 

Type the IP address of the printer on the address bar of the  IE , check if printer web page is opened.

 

Go to the computer and right click on the Printer icon> Printer properties>> Ports, CHeck if its having the same IP address.

 

if its different>>> Click on ADD port> Standard TCP/IP>>> Type the IP address of the printer and Click on Apply

 

And try printing, if its printing fine, Then The reason behind offline is due the change in the IP address.

 

If you would like to change the STatic IP address , go fo it.

 

 

 

Regards

 

Reema

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation