Windows 8.1 printer errors (376 Views)
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Student
bspaits
Posts: 1
Registered: ‎12-17-2013
Message 1 of 4 (376 Views)
Accepted Solution

Windows 8.1 printer errors

I have a LaserJet P1102w and upgraded to Windows 8.1.  Ever since, I have several errors:

 

I get a printer error message saying Ciould print Outlook memo style and several other versions, even when it is printing.

Sometimes I get an out of paper error even when there is plenty of paper loaded.

I tried printing an envelop and it never prompted to continue after putting the envelop in the manual feed.

 

Never had any issues with Windows 7 and have downloaded the most current Windows 8.1 drivers for the printer.

 

Honor Student
spacebug
Posts: 2
Registered: ‎12-19-2013
Message 2 of 4 (338 Views)

Re: Windows 8.1 printer errors

I also have a HP Laserjet Professional P1102W and everytime I print something I get an error message "Could not print xxxxx on printer HP Laserjet P1102W" still everything prints just fine.

 

(I'm on Windows 8.1 Pro)

 

 

HP
Gemini02
Posts: 2,834
Registered: ‎09-03-2013
Message 3 of 4 (299 Views)

Re: Windows 8.1 printer errors

HI bspaits and spacebug

 

I would download and run the Print and Scan Doctor to fix common printing problems. Click Here.

 

I would suggest to fully uninstall the printer if it wasn't done previously.

Download and install the newest drivers. Just select your operating system and select next.

 

If your on a network.

Lets find out what the IP address is for the computer and the printer.
The first 3 sets of numbers have to match for the printer to get connected to the same network.

Follow this link to access the run window, type cmd, type in ipconfig.
Check the IP address.
Now check the IP address for the printer.
Do the first 3 sets of numbers match?

Print out a configuration page.

 

If you require further assistance please provide the following so I can assist you better.

 

bspaits-How is the printer connected? (USB or wireless)

Please let me know the results.

 

spacebug-What Windows operating system are you using?
Here is a document to check your operating system for Windows.

How is the printer connected? (USB or wireless)

Please let me know the results.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Honor Student
spacebug
Posts: 2
Registered: ‎12-19-2013
Message 4 of 4 (285 Views)

Re: Windows 8.1 printer errors

Installing latest driver did the trick for me, now everything works just fine!

 

Some information just for anyone interested:

 

System: Windows 8.1 Pro 64-bit Swedish


Printer is connected using WIFI.

 

IP-Addresses used:

Router: 10.0.1.1

PC: 10.01.2

Printer: 10.0.1.5

 

Thank you so much for the help resovling my issue!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation