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durlaub
Posts: 1
Member Since: ‎04-22-2013
Message 1 of 2 (216 Views)

With Paper in Tray printer says add paper

[ Edited ]

Printer: HP Photosmart 7510

Computer HP running Windows 7 Home edition

History: Printer and Computer have been in service for more than 2 years, No new or recent Hardware or Software

 

Send printer request to print a document, printer responds with normal process noices but then advises add paper to main tray.

 

Only  one tray installed, reset paper. check for paper jam, remove dual side mechanisim and check for paper jam, none detected still no print still advises add paper.

 

Suggestions?

 

Thanks...

 

Dudley Urlaub

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banhien
Posts: 35,464
Member Since: ‎01-29-2009
Message 2 of 2 (208 Views)

Re: With Paper in Tray printer says add paper

Hi,

 

The 7510 has only one main paper tray (another one is for smaller photo papers). Can you hear a "ding" when sliding the paper in ? If not, the sensor can't tell the printer ther is paper in the tray.

 

Regards.

BH
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