cartridge not intended for use in this printer, remove and replace. it is the right cartridge.

[WLGIlbreath]

HP Photosmart C5550 All-in-One Printer, Scanner, Copier. Error message "Cartridge in slot on right is not intended for use in t his printer. Remove and replace." This cartridge has been in the printer for a week and has been used without difficulty. It is the correct cartridge. I have removed it and put it back in, but still get the same message.

[Gordon_H]

Hello WLGIIbreath,

Here are some steps you can take that should help resolve your issue:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01461146&tmp_task=solveCategory&cc=us&dlc=en&la...

[WLGIlbreath]

I have performed all the steps in the link you provided and still have the problem. Any other suggestions?

[Gordon_H]

Did you try Step 4: Replace the cartridge - Replace the problem cartridge with a new, compatible HP cartridge?

[WLGIlbreath]

Since this is a brand new cartridge that was just put in two days (and used without difficulty) prior to the issue arising, no I haven't done that yet. As you know, these cartridges are not cheap and, being that I'm on a fixed disability income, it's not the 1st choice. Thank you.

[Gordon_H]

I understand. In that case, I would recommend calling support, they may be able to exchange it for you. Here is a link to HP Support contact info:

http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

Hope this helps.