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deskjet 1000 will not print
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05-22-2012 04:26 PM
Rebuilt computer, reinstalled all software, computer "sees" printer, however will NOT print.
Installed printer and software on other computer, runs just fine. Ran ALL troubleshooting and still no printing.
Now what? (the other computer is at work, but I need this for my home printer...where it doesn't want to print)
Re: deskjet 1000 will not print
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05-23-2012 09:58 AM
If it won't print, this document might help:
If on the other hand, there are error messages, what are they? What operating system? USB or wireless connectivity? Any info here will be helpful, if that document did not help that is.
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
Re: deskjet 1000 will not print
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05-23-2012 04:24 PM
OS: Vista home premium SP2
connectivity: USB
Scan Doc shows everything OK......but no test print
did every task suggested in document......no cigar
Even tried this: Deskjet 710/720/810/820/100 Series printers - Patch for 64 bit Vista and WIndows 7
....no cigar there either
Only error message received was that computer could not communicate with printer
Re: deskjet 1000 will not print
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05-24-2012 02:23 PM - edited 05-24-2012 02:24 PM
Did you install the correct software for Vista 64 bit?
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
Re: deskjet 1000 will not print
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05-24-2012 03:36 PM
Yes, I installed the software for Vista 64 bit.....
Re: deskjet 1000 will not print
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05-25-2012 09:18 AM
Okay so it won't print, will it scan from the computer? If not is it the same error message?
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
Re: deskjet 1000 will not print
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05-25-2012 05:19 PM
NO.
Re: deskjet 1000 will not print
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05-29-2012 10:46 AM
Any security (anti-virus/firewall/malware) software running? Those can be challenging to setup so that all communication with peripheral devices is without issue.
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
