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deskjet 1000 will not print (488 Views)
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Honor Student
ncgreek
Posts: 4
Registered: ‎05-22-2012
Message 1 of 8 (488 Views)

deskjet 1000 will not print

Rebuilt computer, reinstalled all software, computer "sees" printer, however will NOT print.

Installed printer and software on other computer, runs just fine. Ran ALL troubleshooting and still no printing.

Now what? (the other computer is at work, but I need this for my home printer...where it doesn't want to print)

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PhD Student
007OHMSS
Posts: 2,137
Registered: ‎08-12-2009
Message 2 of 8 (480 Views)

Re: deskjet 1000 will not print

If it won't print, this document might help:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02205477&tmp_task=solveCategory&cc=us&dlc=en&la...

 

If on the other hand, there are error messages, what are they? What operating system? USB or wireless connectivity? Any info here will be helpful, if that document did not help that is.

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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Honor Student
ncgreek
Posts: 4
Registered: ‎05-22-2012
Message 3 of 8 (478 Views)

Re: deskjet 1000 will not print

OS: Vista home premium SP2

connectivity: USB

Scan Doc shows everything OK......but no test print

did every task suggested in document......no cigar

Even tried this: Deskjet 710/720/810/820/100 Series printers - Patch for 64 bit Vista and WIndows 7

....no cigar there either

 

Only error message received was that computer could not communicate with printer

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PhD Student
007OHMSS
Posts: 2,137
Registered: ‎08-12-2009
Message 4 of 8 (470 Views)

Re: deskjet 1000 will not print

[ Edited ]

Did you install the correct software for Vista 64 bit?

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Please use plain text.
Honor Student
ncgreek
Posts: 4
Registered: ‎05-22-2012
Message 5 of 8 (466 Views)

Re: deskjet 1000 will not print

Yes, I installed the software for Vista 64 bit.....

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PhD Student
007OHMSS
Posts: 2,137
Registered: ‎08-12-2009
Message 6 of 8 (460 Views)

Re: deskjet 1000 will not print

Okay so it won't print, will it scan from the computer? If not is it the same error message?

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Please use plain text.
Honor Student
ncgreek
Posts: 4
Registered: ‎05-22-2012
Message 7 of 8 (458 Views)

Re: deskjet 1000 will not print

NO.

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PhD Student
007OHMSS
Posts: 2,137
Registered: ‎08-12-2009
Message 8 of 8 (449 Views)

Re: deskjet 1000 will not print

Any security (anti-virus/firewall/malware) software running? Those can be challenging to setup so that all communication with peripheral devices is without issue.

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Please use plain text.