error message on officejet 6500a plus (129 Views)
Reply
Student
ElizabethZ
Posts: 1
Registered: ‎10-30-2012
Message 1 of 2 (129 Views)

error message on officejet 6500a plus

error message on officejet 6500a plus is --there is a problem with the printer. refer to printer documentation 0x61000016

what does that mean? i can't find the solution anywhere!

i have had only bad luck with all aspects of this printer combo. any help at all?

Regents Professor
garytech1
Posts: 4,641
Registered: ‎01-11-2012
Message 2 of 2 (119 Views)

Re: error message on officejet 6500a plus

That usually means something is wrong with the hardware of your printer.  I have included a document that could assist fixing your issue.

 

Let me know if this helps.



Give Kudos to say "thanks" by clicking on the white star under my name.


Click "Accept as Solution" if it solved your problem, so others can find it.
I work for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation