• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-23-2015 09:34 AM

HP Recommended
Product: hp photosmart c4180 all in one
Operating System: Microsoft Windows 7 (64-bit)

I have unplugged the printer cord from printer and wall socket for 30 seconds than plugg back in .not fixed i can not see any paper jams. i also unplugged the usb cord..

1 REPLY 1

‎01-26-2015 09:57 AM - last edited on ‎03-14-2017 01:50 PM by HP Administrator

HP Recommended

Hello @j73,

 

Welcome to the HP Support Forums! Smiley Happy I understand you have a 'Carriage Jam' on your HP Photosmart C4180, you have completed the basic troubleshooting with no success.

 

Please make sure you have not missed any steps listed here: A 'Carriage Jam' or 'Carriage Blocked' Error Message Displays for HP Photosmart C4100 All-in-One Pri...

 

If you have completed ALL steps and are still getting the error message please contact our technical support at 800-474-6836, as it may be the hardware. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks,

 

 

 

 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.