02-24-2014 02:16 PM
My computer crashed and I had to install everything again. But now I have no color on my laserjet. I had it before. The tab "Color" is missing. When I downloaded the printing drive I chose Universal Printing PCL 6 (v.5.8.0).
I have another computer sharing this printer and there it is working ok. It prints colors. The print driver in this case is PCL 6 (v.5.3). It seems to be an older one so it is strange that a newer don´t work.
Also I am using a printserver. Shall I download the printing drive again and choose the older version (if it is possible)?
If so shall I uninstall the printer and install again.
P.S. This thread has been moved from Printing and Digital Imaging>Software to Laserjets. -HP Forum Moderator
05-14-2014 10:18 AM
I understand that you are having issues with you LaserJet CP2052 printing color.
1)Please delete the printer software and printer (from the computer having issues).
2)Once you have deleted the software, reboot your computer.
3) After the computer has rebooted, follow this link: http://h20565.www2.hp.com/portal/site/hpsc/templat
4) Download and install the latest driver.
5) Your printer should be working properly.
If this resolves your issue, please leave Kudos!
*I work for HP!*
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I work for HP.
05-14-2014 09:19 PM
The HP Universal Print Driver relies on bi-directional communication to determine the capabilities of the device. If the device is powered off or otherwise unavailable when the print queue is created, the driver will default to basic settings such as monochrome, 600 dpi, etc.
I would recommend that you open the printer properties, click on the Device Settings tab and then scroll down to Automatic Configuration. Change this setting to "Update Now" and the driver will query the printer. After the query has completed, this setting will return to "Off'.
Ciick OK to close the Printer Properties UI and open the printing preferences. If everything is correctly configured, you should now see the Color tab.
- HP LaserJet Printers - 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print
- HP Single-Function and Multifunction Printers - Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer Series