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Student
gs3616
Posts: 1
Member Since: ‎07-06-2012
Message 1 of 19 (2,715 Views)

hp network communicator stopped working

I have an HP Officejet 6500A Plus that has always printed just fine.  I recently downloaded an internet filter (Net Nanny) that requested I turn off all antivirus and firewall apps while installing.  I did so, then turned them back on after the install.  After that I get an error everytime I print a doc.  It says, "HPNetworkCommunicator has stopped working."  It will usually print the first doc I try to print, but after that it will display this message and any further attempts to print will result in printing jobs that just sit in the queue.  I have Windows Vista 32-bit.  I hope I posted this correctly.  Let me know if any further info is needed or if I need to correct something concerning how I posted this question. 

 

Thanks

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 19 (2,631 Views)

Re: hp network communicator stopped working

Still need help? If so, just let me know.

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Student
MA60
Posts: 1
Member Since: ‎09-25-2012
Message 3 of 19 (2,495 Views)

Re: hp network communicator stopped working

My printer has stopped printing although I was printing fine on a print job 20 seconds earlier.

 

I believe the problem is the HP Network Communicator for my HP Officejet Pro 8600 plus.

 

Please help.

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 19 (2,493 Views)

Re: hp network communicator stopped working

What OS are you using?  Is the printer wireless or wired to the network?  

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Student
SteveMoritz
Posts: 1
Member Since: ‎10-22-2012
Message 5 of 19 (2,208 Views)

Re: hp network communicator stopped working

I have a HP Deskjet 3070A and constantly get this message (hp network communicator stopped working) even when not trying to print - it must pop up at least 10 times a day. Os windows 7. I also cant print wirelessly now. Can you advise on a step by step process on how to rectify. I have run the HP doctor, checked the printer/network is on line, run the troubleshooting and still nothing.

 

Rgds

Steve

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 6 of 19 (2,150 Views)

hp network communicator stopped working

I would try doing an uninstall and reinstall of the printer's full feature software and driver from a fresh download. That should get things back up and running. Let me know what happens.
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Student
bjamesriru
Posts: 1
Member Since: ‎02-17-2013
Message 7 of 19 (1,819 Views)

Re: hp network communicator stopped working

trying to set-up hp officejet pro 8600 on my laptop to go wireless,in installing the software ,i get to where window  ask if you are connecting printer to computer by cable or wireless,i choose wireless,then during scan i get the hp network communicator incurred a problem window,software stops processing,is there a fix for this problem,i am useing windows xp o/s in the laptop, i have wireless excess to the same printer with 2 other desktop computers,1 useing xp the other useing vista,so i am not sure if the problem is with a program in my laptop ,i am able to get wireless access to the internet useing the laptop,but it will not accept wireless access to the printer

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 8 of 19 (1,792 Views)

Re: hp network communicator stopped working

Are you installing the printer from the CD, or from a download?

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Student
DrDad01
Posts: 1
Member Since: ‎04-07-2013
Message 9 of 19 (1,589 Views)

Re: hp network communicator stopped working

I got the message hp network communicator has stopped working for our HP 6500 EJ710n-z.  I re-installed ZoneAlarm extreme security this weekend and this is the first I've tried to print since that time.  if this is the issue, then how do i fix it?

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 10 of 19 (1,577 Views)

Re: hp network communicator stopped working

Uninstall ZoneAlarm.  That's the easiest solution.  If that doesn't work for you, you can contact ZoneAlarm to see about opening the ports below.  These ports are used for communication between the printer and computer.  Most likely ZoneAlarm has blocked them.  It won't affect anything but printing and scanning to open or close them.  The ports are listed below.  Hope this helps.

 

HP printer ports

UDP

TCP

Acronym

Definition

Used for

137

137

NetBIOS

network Basic Input/Output System - (basic communication)

UDP: Printing, Photo Card Upload

138

 

NetBIOS

network Basic Input/Output System - (basic communication)

UDP: Photo Card Upload

 

139

NetBIOS

network Basic Input/Output System - (basic communication)

TCP: PhotoCard Upload

161

 

SNMP

Simple Network Management Protocol - Monitering network attached devices

UDP: Printing

427

427

SLP

Service Location Protocol (finding out what things can do on the network)

UDP: Printing, Photo Card Upload, Scanning, Faxing, Installation

 

9100

PDL

page description language - printer control language (how does the page you want printed look)

TCP: Printing

 

9220

 

 

TCP: Scanning, Faxing

 

9500

 

 

TCP: Scanning

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