Question
Reply
 
Honor Student
sequimitesal
Posts: 3
Member Since: ‎02-20-2013
Message 1 of 40 (2,981 Views)
Accepted Solution

hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

My HP office jet 6500 suddenly decided not to print and gives me the following message:

 

"error-general printer error( 0x61011 bed ) Refer to printer documentation"  I have no idea what this means and do not know how to fix it. Anyone out there can help me? Puleeese????

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 40 (2,957 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Typically the 0x6********* errors point to a carriage jam on the printer.  I'll need to know the exact model of the 6500 series of printer that you have to point you to the right steps to clear up this problem.  Do you have the E709a, E709n, E710a, or E710n model of the 6500 series?

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Honor Student
sequimitesal
Posts: 3
Member Since: ‎02-20-2013
Message 3 of 40 (2,953 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Thank you but decided to buy a Epsom printer not as good but it will do.
Student
beckster99_99
Posts: 1
Member Since: ‎03-24-2013
Message 4 of 40 (2,864 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

I have the estn c510 series i get the error message gen print error 0x61011 bed. when I try to print the printing makes a loud clicking noise and gives me this print error message

Honor Student
SandiWhiteman
Posts: 3
Member Since: ‎05-13-2013
Message 5 of 40 (2,746 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

i have a E709n with the above printer error.  I tried removing the cartridges and unplugging etc as per the troubleshooting information on the website - error message still comes up.

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 6 of 40 (2,738 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

I would recommend a partial or semi-full reset on the printer. However I cannot post these steps in the forum as it is against HP policy. 

 

If you would like, I could private message you the steps or you could private message me and I will send them to you.

 

Best of luck,

Kyle

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Honor Student
SandiWhiteman
Posts: 3
Member Since: ‎05-13-2013
Message 7 of 40 (2,726 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

yes please  -tell me how to private message you. thank you so much

Honor Student
SandiWhiteman
Posts: 3
Member Since: ‎05-13-2013
Message 8 of 40 (2,723 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

i found it - im messaging now

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 9 of 40 (2,678 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

I just sent you the steps SandiWhiteman, I hope they help!

 

Best of luck,

Kyle

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Student
EN531
Posts: 1
Member Since: ‎06-10-2013
Message 10 of 40 (2,613 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

[ Edited ]

HP OFFICEJET 6500 E790

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation