hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation (2261 Views)
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Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 11 of 38 (879 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

ENG531, 

 

What issue are you having?

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daisydonut
Posts: 2
Member Since: ‎07-28-2013
Message 12 of 38 (811 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

The printer that i have is HP Photosmart B110 SERIES, i can see black ink flood, it must have been leaky cartridge not sure, I have tried to clean it.I would greatly appreciate your kind help and knowledge. Thank you annie

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Rich1
Posts: 2,840
Member Since: ‎01-11-2012
Message 13 of 38 (800 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Hi Annie,

 

Is your printer a Photosmart B110 a, b, c, d or e ?

 

Are you getting an 0x61011 printing error?

 

Do you need help with a current leaking issue or do you seek advice on cleaning up a past leaking problem?

 

Are you having trouble with printer functionality?

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Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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daisydonut
Posts: 2
Member Since: ‎07-28-2013
Message 14 of 38 (797 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

Hi Rich, thank you so much for your reply, Its a leaking problem and you have the correct error number, I have tried cleaning up the ink, with brushes cotton wool buds et., I changed the full 4 ink catridges  and then noticed this fault, I am really upset , as I cannot use my printer and as I am a O.A.P  its finances as well. Thank you rich, I hope you can help.Thanks

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Rich1
Posts: 2,840
Member Since: ‎01-11-2012
Message 15 of 38 (790 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

You are welcome.  I'm glad to try and help. 

 

If you have replaced the ink cartridges and the leak continues, you probably have a hardware problem with the printhead or printer.  If you can narrow the leak down to the printhead, you may be able to replace the printhead and solve the leaking problem.  It would probably be more cost efficient to replace the printer.  There's always the chance that if the printhead is replaced, there may still be a printing problem.

 

If you are able to use the printer with the leak, you would need to address the error message.  This message indicates a Carriage Jam. 

 

Is your printer a Photosmart B110 a, b, c, d or e ?

 

Here is a link for troubleshooting steps for a Photosmart B110a.  The other units would be similar.  Click Here 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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miss-butterfly
Posts: 2
Member Since: ‎08-12-2013
Message 16 of 38 (762 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

I have the same problem on my HP office jet 6500 E709A all-in-one model no. CB815A

Any solution out there..??

 

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clmarti01
Posts: 2
Member Since: ‎08-13-2013
Message 17 of 38 (759 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

[ Edited ]

I own a 6500 709 n and I have the same error how can I fix it all at once.

 

Can someone contacted by email with A SOLUTION

 

THANK YOU

 

Cesar

 

[Personal Information Removed]

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clmarti01
Posts: 2
Member Since: ‎08-13-2013
Message 18 of 38 (759 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

I have a e 709n

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pjremlap
Posts: 1
Member Since: ‎08-20-2013
Message 19 of 38 (726 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

I have a 6500Aplus/e710n with the 0x61011beb error as well. If could get some of that help sent to my pm inbox I would be so ever greatful. thank you 

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VisionAiry
Posts: 3,104
Member Since: ‎02-15-2013
Message 20 of 38 (715 Views)

Re: hp officejet 6500 error-general printer error( 0x61011 bed ) Refer to printer documentation

I have forwarded the information to you that you have requested via private message.  Hopefully this will resolve your general printer error.  I cannot guarantee it will considering this sounds more like a hardware issue such as a broken part but if you have followed all of the suggestions mentioned above, hopefully this will work for you.

 

--Printer Resets: What You Should Know--


Let me and the rest of the community know if this fixes it for you or not.  I am happy to help.

 

 


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