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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- hp officejet 6500 error-general printer error( 0x61011 bed )...
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04-02-2014 07:13 AM
Which Officejet 6500 do you have?
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04-03-2014 07:23 AM
Try the suggestions in this thread first even though it is talking about a different model of printer but hopefully it helps. If not I have another riskier step to try but I will have to send it via private message.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!
05-16-2014 10:16 AM
Hi.
I have this message,
which is marked "solved" on the forum, but i do not see an answer.
I had a paper jam,
and i am pretty sure that a scrap of paper is still in there,
but i cannot see it.
I need to get this fixed, since this is not my printer,
i was just using it and dont want to break it.
Pls help
j the great
05-16-2014 10:57 AM - last edited on 03-06-2017 04:30 PM by OscarFuentes
Remove all the ink cartridges and you may be able to see where the paper is jammed in there.
This document lists at least 5 ways to check for loose paper
--Paper Jam--
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!
05-17-2014 08:07 AM
Hi.
I did all the "paper jam fix" steps,
none of them cleared the problem.
I have never before encountered a printer product where there was not a way
to expose and clear the paper path.
I am pretty sure that there is about 1/4 of a sheet trapped inside the printer,
since the papers that took part in the original jam have 1/4 sheet missing.
However, i can see nothing with a flashlight.
It does appear that the error message changed from 61011 to 600f6 (? maybe, hard to read).
Is there anything else i can try?
j_the_great 🙂
05-19-2014 07:15 AM
Try this:
- Take all the ink cartridges out
- Unplug the printer from the back while it is still on (cold reset)
- Make sure it is plugged directly into a wall outlet
- Count to ten and plug it back in while holding both the # and 6 on the keypad (if you have those buttons that is)
- NVRAM may display if done correctly and this will return the printer to a like-new condition
- Insert the ink cartridges
- Cross your fingers
Some more non-conventional methods is using canned air and moving the ink carriage with your hand to make sure it will move freely and that it is not actually stuck.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!
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