Question
Reply
 
Tutor
valer
Posts: 11
Member Since: ‎07-29-2012
Message 1 of 63 (17,661 Views)
Accepted Solution

hp officejet 6500 won't print black ink

Have already used tools twice to check/fix printhead etc and all colors check out except black.  Of course now the colors are running low due to checks but black is showing 2/3 full.  Have wiped the underside of black cartridge and still not printing.  

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 63 (17,633 Views)

Re: hp officejet 6500 won't print black ink

Which models of the 6500 do you have, E709 or E710?

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Tutor
valer
Posts: 11
Member Since: ‎07-29-2012
Message 3 of 63 (17,631 Views)

Re: hp officejet 6500 won't print black ink

I have E709 and the issue is not solved.  When I ran diagnostics, it found other printers on the system  and one was my first HP950 and it tried to print a test page on that nonexistent printer.  It is no longer in my programs and has been uninstalled.  I must have hidden drivers still in the registry from the old printer which are interfering.  Help me get rid of them. 

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 63 (17,628 Views)

Re: hp officejet 6500 won't print black ink

Glad it's solved.  When I want to clean up the registry on my computer I use Advanced System Care from iObit.  It should clean out anything that you're not using and don't need.

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Tutor
valer
Posts: 11
Member Since: ‎07-29-2012
Message 5 of 63 (17,626 Views)

Re: hp officejet 6500 won't print black ink

It is not solved.  I have reinstalled and the test page came out and NO BLACK INK.  I have read others having this same problem.  One person suggested buying Epson 545 and being done as no more problems.  I am sorry this machine is so much of a problem as I liked it.  Any more suggestions before I dump it?   

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 6 of 63 (17,612 Views)

Re: hp officejet 6500 won't print black ink

Sorry, I guess I misunderstood.  There are a few more things you can try if you haven't done them yet.  First I would try the steps in this document to make sure it's not something in the printer's hardware that's causing it.  If your not getting black to print straight from the hardware, then you can just stop and replace the printer.  If it looks like it's cleared up, try printing from the computer.  If it's still not printing black from the computer, then move on to this document, but if the hardware has gone out, don't mess with checking the software.  Let me know what happens.

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Student
Kenteeple
Posts: 1
Member Since: ‎09-23-2012
Message 7 of 63 (17,401 Views)

Re: hp officejet 6500 won't print black ink

im having the same exact problem with my officejet 6500 the black ink won't print and i just went out yesterday and bought a new cartridge and it doesn't fix the problem.  I can't get it to print from the printer hardware or from the computer software.   From the computer i created an mspaint image and made one red star and one black star. The red prints fine, but the black star is light grey almost silver.  i checked the properties thinking that someone might have changed it to "greyscale", but is not changed.  It is set to print color.

Top Student
oli22
Posts: 5
Member Since: ‎09-23-2012
Message 8 of 63 (17,388 Views)

Re: hp officejet 6500 won't print black ink

I have the same problem with my 6500. I cleaned and then replaced the printhead. I also exchanged cartridges. Problem not solved. What is the cause of this problem? Can it be fixed? How?
Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 9 of 63 (17,357 Views)

Re: hp officejet 6500 won't print black ink

@Kenteeple and @oli22  If you make a copy, will that print black?

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Top Student
oli22
Posts: 5
Member Since: ‎09-23-2012
Message 10 of 63 (17,307 Views)

Re: hp officejet 6500 won't print black ink

No, it does not work. A copy won't print black
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation