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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- hp officejet 6500 won't print black ink
Create an account on the HP Community to personalize your profile and ask a question
03-29-2013 12:33 AM
Black ink will not print. I replaced expensive half full 920XL with new cartridge, still did not print any black text, all other colors were fine. Don't want to throw it away, because I up til now am a happy customer. It is possible that a new printhead unit is required and it looks easy to change by normal non-technical people like me. Please advise. I saw that alot of people were reporting this...design flaw perhaps?? Thanks. Also this form asks for Language, but there is no field to fill in. Also asks for country, but will not allow entry in field.
03-29-2013 02:40 PM - last edited on 02-23-2017 04:41 PM by OscarFuentes
Hi Geahanipurpose,
Take a look at the link below it will show you how to access and remove your printhead.
Let me know if you have any questions.
03-29-2013 06:37 PM
Geahanipurpose,
I would try the printhead soak method its worth a try especially if your considering purchasing another printhead. Some users have had success with it. I am linking you to a helpful post below. Let me know how it turns out.
04-04-2013 03:01 PM - edited 04-04-2013 03:01 PM
Geahanipurpose,
Bummer I would try calling HP and asking about the upgrade program. The upgrade program basically allows you to get a printer at a discounted price since you already own an Hp printer.
Hp Support 1-800-474-6836
Hope this helps!
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