Question
Reply
 
Top Student
tom112
Posts: 5
Member Since: ‎06-10-2012
Message 1 of 20 (7,090 Views)
Accepted Solution

hp officejet pro 8600 plus doesn't wake from sleep

my hp officejet pro 8600 plus doesn't always wake from sleep. I have to unplug it and plug it back in again to get it to wake up. Pushing the on-off button doesn't work when it's in this sate of sleep. I must unplug it.

Provost
ShlomiL
Posts: 9,574
Member Since: ‎01-03-2011
Message 2 of 20 (7,085 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Hi,

Make sure to install the latest firmware and then check for any change:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02919168&cc=us&dlc=en&lc=en&product=4323648&tmp...

 

Please let me know if that helps,

Shlomi

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
Top Student
tom112
Posts: 5
Member Since: ‎06-10-2012
Message 3 of 20 (7,076 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Well thanks for the response. Unfortunately I have tried to update the firmware, but when I get asfar as it selecting my printer, it only shows the version and there's no printer listed. So the update will not occurr. I have tried several times and still when it goes to find my printer, it only shows the firmware version and no printer.

Thanks.

Provost
ShlomiL
Posts: 9,574
Member Since: ‎01-03-2011
Message 4 of 20 (7,074 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Hi,

please try teh following steps and let me know if that works:

From the printer home screen, click the Network icon at the top of the screen.

Click the Settings button and then click View network Summary.

Type the printer IP address into the browser. The EWS page will appear.

Click the Web Services tab,

Click Product Update and click the Check Now button.

 

Regards,

Shlomi

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
Top Student
tom112
Posts: 5
Member Since: ‎06-10-2012
Message 5 of 20 (7,059 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

I tried following your directions, but I could not find the browser. If you mean the internet browser I use, then it does not bring up any page. Says it does not exist. Maybe I'm entering wrong.

At any rate, I did find on the screen in "web services summar," there is a tab for "printer updates" and it indicates I have the latest update. However, that does not solve how to avoid having to unplug and plug in again to get it from sleep.

While I was doing all this, I noticed I didn't have it set up for "eprint." So I did that.

 

Provost
ShlomiL
Posts: 9,574
Member Since: ‎01-03-2011
Message 6 of 20 (7,045 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Ok,

Thanks for the information.

 

Is the printer directly connected to the power source or might connected through any power hub or surge protector?

 

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
Top Student
tom112
Posts: 5
Member Since: ‎06-10-2012
Message 7 of 20 (7,044 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Power source is thru a surge protector.
Provost
ShlomiL
Posts: 9,574
Member Since: ‎01-03-2011
Message 8 of 20 (7,042 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

[ Edited ]

A Power surge may highly affect the printer performance due the low voltage usage.

Try plugging the printer directly to the power socket and check if that helps.

 

Please let me know of any change,

Shlomi

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
Honor Student
hr073160
Posts: 2
Member Since: ‎06-22-2012
Message 9 of 20 (6,982 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

I have tried all updates, supposedly firmware is current.  Still having issues with waking HP office jet pro 8600 plus on either Network or direct connect USB.  Possible defect?

Top Student
tom112
Posts: 5
Member Since: ‎06-10-2012
Message 10 of 20 (6,980 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Thanks for the help. Since last post I haven't experienced the problem.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation