hp officejet pro 8600 plus doesn't wake from sleep (5732 Views)
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Top Student
tom112
Posts: 5
Registered: ‎06-10-2012
Message 1 of 20 (5,732 Views)
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hp officejet pro 8600 plus doesn't wake from sleep

my hp officejet pro 8600 plus doesn't always wake from sleep. I have to unplug it and plug it back in again to get it to wake up. Pushing the on-off button doesn't work when it's in this sate of sleep. I must unplug it.

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ShlomiL
Posts: 8,746
Registered: ‎01-03-2011
Message 2 of 20 (5,727 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Hi,

Make sure to install the latest firmware and then check for any change:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02919168&cc=us&dlc=en&lc=en&product=4323648&tmp...

 

Please let me know if that helps,

Shlomi

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Top Student
tom112
Posts: 5
Registered: ‎06-10-2012
Message 3 of 20 (5,718 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Well thanks for the response. Unfortunately I have tried to update the firmware, but when I get asfar as it selecting my printer, it only shows the version and there's no printer listed. So the update will not occurr. I have tried several times and still when it goes to find my printer, it only shows the firmware version and no printer.

Thanks.

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ShlomiL
Posts: 8,746
Registered: ‎01-03-2011
Message 4 of 20 (5,716 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Hi,

please try teh following steps and let me know if that works:

From the printer home screen, click the Network icon at the top of the screen.

Click the Settings button and then click View network Summary.

Type the printer IP address into the browser. The EWS page will appear.

Click the Web Services tab,

Click Product Update and click the Check Now button.

 

Regards,

Shlomi

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Top Student
tom112
Posts: 5
Registered: ‎06-10-2012
Message 5 of 20 (5,701 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

I tried following your directions, but I could not find the browser. If you mean the internet browser I use, then it does not bring up any page. Says it does not exist. Maybe I'm entering wrong.

At any rate, I did find on the screen in "web services summar," there is a tab for "printer updates" and it indicates I have the latest update. However, that does not solve how to avoid having to unplug and plug in again to get it from sleep.

While I was doing all this, I noticed I didn't have it set up for "eprint." So I did that.

 

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ShlomiL
Posts: 8,746
Registered: ‎01-03-2011
Message 6 of 20 (5,687 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Ok,

Thanks for the information.

 

Is the printer directly connected to the power source or might connected through any power hub or surge protector?

 

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Top Student
tom112
Posts: 5
Registered: ‎06-10-2012
Message 7 of 20 (5,686 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Power source is thru a surge protector.
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ShlomiL
Posts: 8,746
Registered: ‎01-03-2011
Message 8 of 20 (5,684 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

[ Edited ]

A Power surge may highly affect the printer performance due the low voltage usage.

Try plugging the printer directly to the power socket and check if that helps.

 

Please let me know of any change,

Shlomi

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Honor Student
hr073160
Posts: 2
Registered: ‎06-22-2012
Message 9 of 20 (5,624 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

I have tried all updates, supposedly firmware is current.  Still having issues with waking HP office jet pro 8600 plus on either Network or direct connect USB.  Possible defect?

Top Student
tom112
Posts: 5
Registered: ‎06-10-2012
Message 10 of 20 (5,622 Views)

Re: hp officejet pro 8600 plus doesn't wake from sleep

Thanks for the help. Since last post I haven't experienced the problem.

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