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hp photosmart d110 has stopped printing documents or emails but test page printed (426 Views)
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Honor Student
JOHNDAV1950
Posts: 9
Registered: ‎04-30-2012
Message 1 of 16 (426 Views)

hp photosmart d110 has stopped printing documents or emails but test page printed

My PHOTOSMART ePrint Wireless All in One has stopped printing on none of computers in house including main one! Yet seems to be connected ok. The test Page printed fine! Up until now I have had no problems with it. Operating system = Windows XP

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Associate Professor
8lives
Posts: 2,921
Registered: ‎12-02-2008
Message 2 of 16 (419 Views)

Re: hp photosmart d110 has stopped printing documents or emails but test page printed

Was the test page printed from a computer?

How is the D110 connected?

Run this print diag.



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Honor Student
JOHNDAV1950
Posts: 9
Registered: ‎04-30-2012
Message 3 of 16 (403 Views)

Re: hp photosmart d110 has stopped printing documents or emails but test page printed

[ Edited ]

Yes the test page was printed from my computer.

 

Connectivity

Network Status - Offline

Active Connection Type - none

URL://0.0.0.0

Host NAme - HP76EA43

Admin Password - not set

 

I am a complete novice so this data means nothing to me.

 

Product

Model Number - HP Photosmart All in One

Number D110a

Serial Number - {Removed for privacy}

Product Number CN731A

 

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Associate Professor
8lives
Posts: 2,921
Registered: ‎12-02-2008
Message 4 of 16 (397 Views)

Re: hp photosmart d110 has stopped printing documents or emails but test page printed

Hi, is the D110 connected by USB cable to the computer?



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Top Student
lyssieboo14
Posts: 15
Registered: ‎04-30-2012
Message 5 of 16 (391 Views)

Re: hp photosmart d110 has stopped printing documents or emails but test page printed

Did you accidentally bump the wireless button? There should a blue light if it is on. If there is no light, push the button and it will start to flash until the connection is made.
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Honor Student
JOHNDAV1950
Posts: 9
Registered: ‎04-30-2012
Message 6 of 16 (386 Views)

Re: hp photosmart d110 has stopped printing documents or emails but test page printed

The blue light is on and has always been on so I do not think that is the problem

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Honor Student
JOHNDAV1950
Posts: 9
Registered: ‎04-30-2012
Message 7 of 16 (385 Views)

Re: hp photosmart d110 has stopped printing documents or emails but test page printed

Yes it is connected to USB cable
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Honor Student
JOHNDAV1950
Posts: 9
Registered: ‎04-30-2012
Message 8 of 16 (385 Views)

Re: hp photosmart d110 has stopped printing documents or emails but test page printed

Yes it is connected to USB

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Top Student
lyssieboo14
Posts: 15
Registered: ‎04-30-2012
Message 9 of 16 (379 Views)

Re: hp photosmart d110 has stopped printing documents or emails but test page printed

When the print dialog box comes up, is the correct printer selected? I have had the problem in the past where, for some unknown reason, it would switch over to a different printer.
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Honor Student
JOHNDAV1950
Posts: 9
Registered: ‎04-30-2012
Message 10 of 16 (376 Views)

Re: hp photosmart d110 has stopped printing documents or emails but test page printed

Yes the correct printer is selected.

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