ink level issue on HP Deskjet 3050A (129 Views)
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Student
sami12
Posts: 1
Registered: ‎07-06-2013
Message 1 of 2 (129 Views)

ink level issue on HP Deskjet 3050A

Hi, hope someone can help me

I have 2 printers : 

- hp deskejet 3050A 

- hp deskjet 3520 (for personal use)

when I change the ink cartridge in the hp 3520, i haven't any problem

but with the 3050A that I using for my company, the ink level is always at 0 (empty) while the cartridge is new.

I have this trouble for black ink, I tried several resets, but the same problem (black cartridge empty)

therefore I have white copies

thanks for your help.

Regents Professor
Rudy1906
Posts: 4,893
Registered: ‎10-11-2012
Message 2 of 2 (92 Views)

Re: ink level issue on HP Deskjet 3050A

Sorry that you are having a problem with the black cartridge showing empty. 

 

It seems that the print head may need cleaning. 

 

When you check the ink levels, are you check on the computer or the printer itself?

 

See if you can print a self-test page/printer status report on the printer. Does the test page show black?

 

Here is a link that may assist you with this problem, if you haven't already tried. 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02206095&tmp_task=solveCategory&cc=us&dlc=en&lc...

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