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Honor Student
Posts: 2
Member Since: ‎11-23-2012
Message 1 of 9 (1,072 Views)

just bought a new hp 3056A trying to install and a message on the printer says please upgradeproduct

trying to install and my printer says please upgrade product wont finish instataling till web services are enabled how do i get that to go

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Provost
Posts: 39,436
Member Since: ‎01-29-2009
Message 2 of 9 (1,059 Views)

Re: just bought a new hp 3056A trying to install and a message on the printer says please upgradepro

Hi,

 

There is a small booklet in the box. Please use the instructions in there to enable web service first.

 

Regards.

BH
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Tutor
Posts: 19
Member Since: ‎11-23-2012
Message 3 of 9 (1,059 Views)

Re: just bought a new hp 3056A trying to install and a message on the printer says please upgradepro

I'm having the same problem...printing fine...just can't get by the upgrade to enable web services...I did notice that when I put the printers ip address in the address bar, the home screen that comes up says internal system error...not sure what is going on. been searching for some answers and no luck yet.

Tutor
Posts: 19
Member Since: ‎11-23-2012
Message 4 of 9 (1,054 Views)

Re: just bought a new hp 3056A trying to install and a message on the printer says please upgradepro

My printer came with setup instructions but there is nothing about setting up web service. when I installed the computer using the disc included, the last step was setting up web service and it said I needed to update and would not go any further. I tried selecting eprint on the printer control panel and all it says is "please upgrade product". I tried entering ip address in address bar and pulling up that way to enable web services and update ... still getting the "please upgrade product" and web services will not enable.

Honor Student
Posts: 2
Member Since: ‎11-23-2012
Message 5 of 9 (1,032 Views)

Re: just bought a new hp 3056A trying to install and a message on the printer says please upgradepro

was just told the if you have the eprint button that you haft to call a number for the department that deals straight with that
Tutor
Posts: 19
Member Since: ‎11-23-2012
Message 6 of 9 (1,030 Views)

Re: just bought a new hp 3056A trying to install and a message on the printer says please upgradepro

where can i get the # to call??
Student
Posts: 1
Member Since: ‎11-23-2012
Message 7 of 9 (624 Views)

Re: just bought a new hp 3056A trying to install and a message on the printer says please upgradepro

I am having the same issues to the t! If anyone can actually help, please do!!!!!

Student
Posts: 1
Member Since: ‎11-24-2012
Message 8 of 9 (434 Views)

Re: just bought a new hp 3056A trying to install and a message on the printer says please upgradepro

I'm having the exact same issue.  If you all figure it out, please post here.

 

Associate Dean
Posts: 6,074
Member Since: ‎07-30-2012
Message 9 of 9 (431 Views)

Re: just bought a new hp 3056A trying to install and a message on the printer says please upgradepro

This is a known issue with HP.  Should be fixed in a week or so.

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