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ydm Student
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ydm
Posts: 1
Member Since: ‎08-11-2012
Message 1 of 2 (903 Views)

my HP PHOTOSMART 5515 WILL NOT PRINT

WIRELESSi connection shows ok, and it used to print fine, then suddenly it didnt,

and  EVEN AFTER I HAVE RESET IT ALL - WHERE AM I GOING WRONg

has anyone else had this problem?  woujld appreciate some help 

Thanks

Professor
RobertoR
Posts: 2,242
Member Since: ‎11-22-2011
Message 2 of 2 (860 Views)

Re: my HP PHOTOSMART 5515 WILL NOT PRINT

Ydm, Sorry to learn that you are having this issue;

 

 

Are you getting any kind of errors, blinking lights?

What operating system are you using?

 


If you are using Win XP or later

 

Please follow this link www.hp.com/go/tools . Download and use the HP hardware diagnostic tool.  Following are some common printing problems or error conditions that the Hardware Diagnostic Utility can help you resolve easily Paper Jam, Carriage Stall, and Original (document feeder) Jam, Out of Paper, Paper Mismatch, Blinking Lights, Door Open, Print Quality and others. After you run the utility let me know the outcome, I will do my absolute best to help you. 

 

Hope this helps!

RobertoR


You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! :smileyvery-happy:
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