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04-30-2012 03:33 PM
My Photosmart Premium All-In-One Printer C309a will not print black from documents on PC, Windows Ultimate Bit. I have change both black ink and the Printhead. I have tried several time to align the printhead and I am receiving error message " Alignment Failed". I have been receiving and error msg: 0xc19a0013. When I print a test page the blacks are faded.
05-02-2012 11:21 AM
This article should help resolve the error you are getting:
Give the steps a try and let us know if it helps.
Best of Luck!