my printer says it has a paper jam so it won't print, but it doesn't have any paper jam. (1937 Views)
Reply
Student
summersunspirit
Posts: 1
Member Since: ‎06-13-2012
Message 1 of 2 (1,937 Views)

my printer says it has a paper jam so it won't print, but it doesn't have any paper jam.

I have the J3680 Officejet.  I used Windows XP.  The printer message says Paper Jam.  I can't find any paper inside it.  It won't do anything.  What can I do?

Associate Professor
stix4
Posts: 1,469
Member Since: ‎04-25-2011
Message 2 of 2 (1,930 Views)

Re: my printer says it has a paper jam so it won't print, but it doesn't have any paper jam.

Hello SummerSunSpirit,

Love the handle BTW!  With this one, I've included a link below with some excellent t-shooting steps to help you get this resolved.  Follow the steps closely in the order they appear.  If you have a flashlight handy, that would be great for checking the rollers for small (sometimes tiny) scraps of paper that have lodged under the rollers.  Good Luck!

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01107005&cc=us&dlc=en&lc=en&product=3441026&tmp...

I worked for HP but my posts and replies are my own....Thank you!

*Say thanks by clicking the *Kudos!* which is on the left*

*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation