officejet 5510: will not print; keeps indicating Out of Paper when its has paper

[slake1735]

officejet 5510: will not print; keeps indicating Out of Paper when its has paper. where and or how can I check the sensor that indicates whether theres paper in the tray or not? Or does anyone have any other suggestions?

[Dragon-Fur]

Hi Slake,

One thing to consider is the quality of the paper you are using.  Thin, lower quality paper can trick the sensor into thinking there is no paper when the paper tray is full.  This does not mean the paper you are using is "bad"; it means it is possible the paper you are using is not the paper that the printer prefers.  Just a possible scenerio. 

This User Guide covers general usage and "how-to" for the printer:

Officejet 5500 Series User Guide

Oh, sorry, I do not know where the sensor is located...

Consider:

Try some higher quality (heavier bond), super-white, American made paper if all else fails to fix the issue.

I hope this helps.

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                        2012 Year of the Dragon!

[slake1735]

Paper quality is good, not recycled, etc...

[Dragon-Fur]

Well, it was a thought.  Keep it in mind, though.  I have a perfectly good ream of good quality paper that my J6480 refuses to use... HP paper, too.  Used to take "everyday" paper.  Now, not so much. Still prints, but the quality is X#I0#! and sometimes there are lines, and sometimes it just balks.

NOW, the printer wants 24lb, extra white, Super paper.  It's an old printer, I give it what it wants.  Not everyone is willing to be held hostage by hardware.  Smiling.  I suspect the printer is in need of some good, old fashioned maintenance -- or replacement.

Good Luck!

----------------------------------------------------------------------------------------------------------------

         Everyone on the forum works hard!  Show your appreciation!

              Click the Kudos Star on the Left to say "Thanks"!

         Fixed? Click this Post “Accept as Solution” so others can find it.

----------------------------------------------------------------------------------------------------------------

 Remember:  The more information you provide, the better help you can receive.

Always Include:  (Notebook) Product Number , Printers – Model Number ,

                   Operating System and an Error Description

                     Never give out your Serial Number

----------------------------------------------------------------------------------------------------------------

                        2012 Year of the Dragon!