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Honor Student
Sharifeh
Posts: 2
Member Since: ‎09-30-2012
Message 1 of 3 (732 Views)

photos come out discolored but the ink is full, what could be the issue?

I have the HP photosmart premium that prints, scans and copies. It works great when i print on regular paper but when i print photo's on the photo paper the pictures come out discolored like some funkadelic filter on instagram

Distinguished Professor
-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 3 (706 Views)

Re: photos come out discolored but the ink is full, what could be the issue?

Hi there,

I could use a little more information to help narrow troubleshooting. Specifically what operating system are you using and what is the model number for the printer? If you have difficulty locating the model number please use one of these guides to get it:



Deskjets

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01105883&...



Envy Series

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01105892&...



LaserJets

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01230412&...



Officejets

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=buu04090&l...



Photosmarts

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01105892&...



PSC

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=buu04090&l...

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Honor Student
Sharifeh
Posts: 2
Member Since: ‎09-30-2012
Message 3 of 3 (703 Views)

Re: photos come out discolored but the ink is full, what could be the issue?

The model number is c310a and I'm using windows 7. Both the laptop and printer are about a year old. The first time i printed a picture, i printed 2, the first one came out perfect but the second one was discolored which was a couple of months back. Recently i replaced the ink as always with genuine hp ink but i still have the same problem

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