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Tutor
trissell
Posts: 6
Member Since: ‎08-30-2012
Message 1 of 14 (4,281 Views)
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photosmart 5515 the Black print head maybe dead.

[ Edited ]

i have a photosmart 5515 and the black does not print anymore, it only prints grey and not at all when printing color.  [Personal Information Removed]

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 14 (4,271 Views)

Re: photosmart 5515 the Black print head maybe dead.

Before you count out the printhead, there are a few things you can try.  Run through the steps in this document.  That should get it working right.  Let me know what happens.

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Tutor
trissell
Posts: 6
Member Since: ‎08-30-2012
Message 3 of 14 (4,265 Views)

Re: photosmart 5515 the Black print head maybe dead.

Thank you for your response - but I whent thru the trobleshooting DOC file and tried everything again and still no black printing.  It will only print a value of say 5 on a scale from 0-10 where 0 is no ink and 10 is pure black.  I used Corel draw to place a black block on the screen and it will only print 50% grey.  No rich black will come out, it will not saturate. Even when I print at normal or best usingfull color not black is printed at all. 

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 14 (4,258 Views)

Re: photosmart 5515 the Black print head maybe dead.

The printhead may be gone.  Since the printhead is not replacable, the only way to fix it is to replace the printer.  Since the printer is so new, it should be in warranty.  You can check the warranty here.  If you're still in warranty, call tech support for a replacement.  You can reach them at 1-800-474-6836 in the US and Canada, international user click here.  Let me know what they tell you.

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Tutor
trissell
Posts: 6
Member Since: ‎08-30-2012
Message 5 of 14 (4,250 Views)

Re: photosmart 5515 the Black print head maybe dead.

tech support needs a referance number to show troubleshooting

Tutor
trissell
Posts: 6
Member Since: ‎08-30-2012
Message 6 of 14 (4,249 Views)

Re: photosmart 5515 the Black print head maybe dead.

tech support needs a reference number to show troubleshooting
I'm on the line with them right now...
Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 7 of 14 (4,246 Views)

Re: photosmart 5515 the Black print head maybe dead.

I'm sorry, but there is no reference number for support from the forums.  If you call tech support, you may have to repeat some of what you have already done.  Sorry I didn't mention that at first, and that it took so long to respond.

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Tutor
trissell
Posts: 6
Member Since: ‎08-30-2012
Message 8 of 14 (4,244 Views)

Re: photosmart 5515 the Black print head maybe dead.

No worries - got it taken care of.

Tutor
trissell
Posts: 6
Member Since: ‎08-30-2012
Message 9 of 14 (4,242 Views)

Re: photosmart 5515 the Black print head maybe dead.

I tries to give you Kudos, but the button was not active - that sucks - thanks for your help - KUDOS to you!

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 10 of 14 (4,232 Views)

Re: photosmart 5515 the Black print head maybe dead.

No problem.  Don't worry about the Kudo's, just glad you got things worked out.

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