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Student
Moshka
Posts: 1
Member Since: ‎04-14-2012
Message 1 of 2 (135 Views)

printer does not load paper

I have HP Officejet J4580 all-in one. Operating system - Vista.

Was working fine 3 years until yearsterday.

 Displays message "Out of Paper, load paper and press OK."  Reloded paper a couple tines with different QTY, cleaned the rollers in the back. Nothing helps.

Any thoughts?

Appreciate any help. Thank you.

Honor Student
YorkshireMidge
Posts: 3
Member Since: ‎04-14-2012
Message 2 of 2 (125 Views)

Re: printer does not load paper

First thing to do is a self test of the printer. See section on self test in your manual:

 

http://h10032.www1.hp.com/ctg/Manual/c01770356.pdf

 

Other things to consider:

 

Is the paper actually being picked up correctly and fed in before the error occurs, or is it not feeding in at all? The former suggests a paper sensor problem. The latter might indicate a mechanical failure of the paper pickup mechanism. Worth also checking if the paper source is set to the correct place too if that applies to your model of pinter.

 

Are you using some different paper? Reason I ask is a post I put up myself yesterday about thin/poor quality paper giving me a paper out error on a similar model of printer.

 

 

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