printer is in offline mode. how do i turn it to online. (554 Views)
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Student
bywjazz
Posts: 1
Registered: ‎05-30-2012
Message 1 of 4 (554 Views)

printer is in offline mode. how do i turn it to online.

HP Photosmart C7280 All-in-one Printer

Windows 7

 

The printer is turned on, wireless network is functioning but printer is in 'offline' mode.  How do I turn it to 'online' so I can print?  Thank you

This has happened occasionally, but my husband is not longer here and I have to work it out myself.

Thank you

Professor
jabzi
Posts: 1,958
Registered: ‎04-11-2012
Message 2 of 4 (544 Views)

Re: printer is in offline mode. how do i turn it to online.

Hello bywjazz,

 

Please download and run the Print and Scan Doctor using the below link.

 

Print&Scan Doctor

 

Regards,
Jabzi

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Honor Student
coggins1
Posts: 2
Registered: ‎12-10-2013
Message 3 of 4 (224 Views)

Re: printer is in offline mode. how do i turn it to online.

I have same problem. My modem was changed by my internet provider. I think I changed the info necessary, but the printer says offline. am lost.
Teacher
aks3621
Posts: 172
Registered: ‎01-04-2013
Message 4 of 4 (221 Views)

Re: printer is in offline mode. how do i turn it to online.

Hi,

Sorry about the issue. For win 7, if the network settings on the printer and computer are the same then follow these steps to bring it online.

 

>> Click on the Start Button.

 

>> Go to "Devices and Printers" from the list at the left.

 

>> There will be your printer icon and it will be probably greyed out.

 

>> Right click on that icon, Choose "SEE WHAT'S PRINTING"

 

>> On the next window, thgere will be three tabs at the top " PRINTER, DOCUMENT, VIEW"

 

>> Click on "Printer" and in the drop down list you will see the option "Use printer Online" in case its offline. If not then it will say "Use Printer Offline".. If you get the second option and not the first one then you will have to uninstall and reinstall the drivers for the printer.

 

 

 

In case you need further assistance you can call HP @ 1-800-474-6836

 

At your help an employee of HP.

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