07-31-2012 09:08 PM
What operating system do you have? Is it 32 bit or 64 bit? Can you go to start, click on devices and printers and see if it is your default printer and does it say offline?
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.
08-01-2012 01:46 AM
It would help as well knowing which printer model you have.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.